General Conditions of Carriage

8.8.4 Are there any restrictions on the transportation of animals in the hold or pets in the cabin on Corendon Airlines flights?

At some airports where Corendon Airlines operates flights, there are restrictions on the transportation of animals in the hold and pets in the cabin.

Karlsruhe/Baden-Baden FKB [1], Memmingen FMM [2], Friedrichshafen FDH [3] and Kassel Airport KSF [4] prohibit the access of pets arriving on flights from non-Schengen countries.

However, flights departing from the above destinations are not subject to these restrictions. The reason is that there is no veterinary clinic at these airports.

According to current regulations, we are not able to carry pets to/from the United Kingdom on our flights – whether this be in the cabin (PETC) or in the cargo (AVIH). Click here to read the details regarding travelling to the UK with pets.

1. FKB: https://www.baden-airpark.de/en/passengers-and-visitors/service-at-the-airport/#animal-Transports

2. FMM: https://www.allgaeu-airport.de/home/rund-ums-fliegen/informieren/reiseinformationen/

3. FDH: https://www.zoll.de/DE/Privatpersonen/Reisen/Reisen-nach-Deutschland-aus-einem-nicht-eu-Staat/Einschraenkungen/Tiere-und-Pflanzen/Schutz-Tierseuchen/Regelungen-Heimtiere/regelungen-heimtiere.html

https://www.bmel.de/DE/themen/tiere/haus-und-zootiere/heimtiere-einreiseregelung.html

4. KSF: https://www.bmel.de/DE/themen/tiere/haus-und-zootiere/heimtiere-einreiseregelung.html

8.9 Personal Belongings

Personal belongings comprise all articles which the passenger can transport in the cabin without being tagged and weighed. These items are not specified on the ticket and the passenger himself is responsible for them. Only the items herein mentioned will be considered as personal effects. All other articles shall be handled as baggage.

• Lady’s handbag, purse
• Reading magazines for the flight
• Overcoat, blanket, or wrap
• Umbrella or walking cane
• Small camera and/or binoculars
• Foldable wheelchair and/or walking device
• Only deflated balls are allowed on the planes

8.10 Dangerous Goods

• Conform the documents ICAO Annex 18 and ICAO 9284, as well as the current regulations of the Civil Aviation General Directorate, transportation by Corendon Airlines of dangerous materials as hand baggage, or as cargo baggage, is only permitted within the limits and rules laid down by IATA. Corendon Airlines is under no circumstances responsible for transportation of forbidden materials.

Hazardous materials table is available on the link https://www.corendonairlines.com/baggage-allowance/hazardous-substances

For transportation of dangerous materials for commercial purposes [email protected] needs to be contacted so that transportation regulations are obeyed and permission is granted.

8.11 Electronic Devices

It is most important that the crew’s instructions regarding the use of electronic devices in the cabin are obeyed.

PED (Personal Electronic Device) is a for consumers produced electronic device. They may be carried as cargo, or on board in the cabin of the aircraft by the crew and by passengers, without any necessary approval.

Most of the electric apparatus can be classified in this category, including devices working on batteries, or using an energy source available in the aircraft. PEDs are divided into 3 categories:

8.11.1 PED

Devices that transmit few signals, often only commanded by the user, such as photo camera’s, radio receivers, audio and video players, electronic games and toys and in the aircraft available equipment used by the crew while working.

8.11.2 T‐PED (transmitting PED)

Electronic devices transmitting via an antenna electronic magnetic waves with high frequency energy output. Examples of T-PED are radiographic commanded remote controls (such as controls for toys), walkie-talkies, mobile phones, satellite phones, computer with a mobile telephone data port, Wi-Fi and Bluetooth equipped devices. Devices, transmitting frequencies, such as mobile phones are classified as PED when they are in “flight mode”. During certain periods of the flight passengers may use them, but these devices should be turned off during take-off and descent.

8.11.3 C‐PED (Controlled PED)

Apparatus under the supervision and application of Corendon Airlines. C-PED’s can be classified as PED or as T_PED. A mobile phone in “flight mode” may be used during certain periods of the flight, but should be off during take-off and descent.

Even if they are turned off, most PEDs are still connected to their energy source and therefore certain functions continue to work, such as the built-in clock, or databank.

Wrist watches use batteries, but they do not transmit any signals, so the “turn off” rule is not applicable for them. For safety reasons, mobile phones and other electronic devices should be turned off during take-off and landing as soon as the “fasten your seatbelt” light turns on

Mobile devices may be used in “flight mode” after take-off as soon as the “fasten your seatbelt” sign is off, until this sign is on again.

8.12 Baggage Irregularities

First of all, we apologize on behalf of the ground handling agency for any baggage irregularity, such as damage, delay or loss during your Corendon flight. In this case please contact immediately with the Lost & Found Office at the airport and fill out a Property Irregularity Report (PIR). Claims without P.I.R. report will not be accepted.

Notifications of damaged or lost baggage must be made immediately upon arrival at the airport of destination. Passengers should immediately submit written complaints to the airline. A complaint regarding damage should be submitted in writing within 7 days of the date mentioned on the baggage tag; for a complaint regarding delay or loss the limit is 21 days. The written complaint should reach https://www.corendonairlines.com/lostandfound within the abovementioned period.

If the baggage is received without complaint, this is evidence that it has been delivered in good condition.

Since most cases, settlements by private insurance companies are more advantageous for passengers, please contact in first instance your insurance company, as settlements by them is based on value of the baggage.

To help Corendon process your claim quickly, please enclose a copy of the Property Irregularity Report (PIR) provided to you at the airport, when reporting the delay or damage, along with your baggage ID tag, boarding pass and copies of any relevant receipts. We strongly recommend that passengers to retain all original receipts applicable to their baggage claim. All requested documents and statements should be presented in English or Turkish.

All claims must be supported by documented evidence of purchases or repairs made (e.g. receipts, invoices), a copy of your flight ticket or reservation, boarding card and baggage sticker.

Passengers are advised to take out their own insurance to cover the value of their baggage and its contents, particularly if they are carrying important, fragile or valuable items.

Corendon Airlines is not responsible for fragile or perishable goods, items of value such as jewelry / money/paintings/carpets/curtains, precious metals, computers, personal electronic devices, negotiable papers, securities, other valuables, business documents, medical documents, passports, commercial samples, other identification documents. Corendon is not liable for goods that are not allowed on board, nor is it liable if any item/baggage is delayed or damaged because of security check.

Also, Corendon Airlines will not accept responsibility for the damage or loss of protruding parts such as wheels, feet, locks, straps, zippers, pull handles, or other items that are attached to baggage, or items lost due to badly packed or over-packed baggage as well as cuts, scratches, scuffs, dents and marks.

Corendon Airlines is not responsible for any missing or damaged items from the baggage.

Corendon Airlines do not accept any responsibility for personal belongings misplaced or lost on board of the aircraft or in the airport terminal. Any items located on board are forwarded directly to the lost property offices at the airport of destination.

Corendon Airlines is not responsible for shipping items left on board to the passenger address. If there is a suitable flight, we will be assisted in sending the items forgotten at the opposite station or in the airport terminal to the arrival station, but any damage / loss / delay etc. Corendon airlines will not accept liability in such cases. All responsibility belongs to our passengers.

Corendon Airlines is not liable for incidences within the cabin which happen to passengers’ belongings during the flight, unless it is due to gross negligence of Corendon Airlines.

Please also note that complaints/claims will only be accepted in the English, Turkish language.

Corendon Airlines is not liable for;

• Loss of baggage checked-in in pool (except for families /couples travelling together).
• Damage, or loss of unchecked baggage or other effects carried under passenger’s custody, unless such damage or loss is clearly due to negligence on the part of Corendon Airlines.
• Forwarding expenses of the found baggage to the passenger, or transfer expenses of the passenger to pick up the baggage, as Corendon Airlines is only obliged to find the missing baggage and deliver it to the airport indicated on the baggage identification tag. The passenger must pick up his baggage himself at this airport. If the passenger does not want to pick up the baggage himself and requests the baggage to be sent to his address, or hotel, Corendon Airlines does not accept any responsibility in case of damage, loss or wasted time during forwarding of the baggage.
• Lawyer fees.
• Bank remittance fees while transferring the refund, or deductions due to incorrect bank account details.

According to the procedure approved by the Directorate General of Civil Aviation under the Ministry of Transport, Maritime Affairs and Communications, based on the National Civil Aviation Security Programme, when an item that is not allowed to be carried in baggage is detected as a result of the security scan, the registered baggage can be opened with a camera recording connected to the CCTV system, without its passengers, in the presence of the police, private security officers, international customs personnel and the airline company or its representative, in order to ensure security. If the luggage is locked, any damage that may occur due to the lock breaking belongs to the guest. Corendon Airlines does not accept any responsibility for any damage to the related goods specified here for the reasons stated.

8.12.1 Lost Baggage

Searching for your baggage and the whole process will be completed with the tracking number "tracking number" given to you during the application you made over https://www.corendonairlines.com/LostAndFound. In these transactions, the following information will be requested from you:

• Lost Baggage Report (P.I.R),
• Flight ticket,
• Boarding card,
• Baggage tags evidencing baggage weight,
• List of specific items within your baggage in English or Turkish (specific brand names like perfume brands, shoe number, clothing with brand mark, book name, etc. if existent). This is necessary in case your baggage label is detached.
• A picture of the lost baggage (if not available, a similar picture from the internet)

Corendon Airlines does not take any responsibility for baggage without tags that was not checked-in the name of ticket or boarding card holder.

8.12.2 Damaged Baggage

• In case of damaged baggage please contact Corendon Airlines Ground Operations Lost and Found Department with the copies of documents given below;

• Damaged Baggage Report (PIR Report),
• Flight ticket and boarding card,
• Baggage tag of the damaged baggage,
• Pictures of the damage

8.13 Extra Seat for Carrying My Musical Instrument

Corendon Airlines allows a passenger to purchase a ticket for an item, approved by a Corendon Airlines Service Center, which is too fragile or bulky to be handled as checked baggage. Examples of cabin-seat baggage may include large or valuable musical instruments, diplomatic bags, works of art, scientific instruments, media cameras, artifacts, garment bags and similar items of a delicate nature or unusual size. These items can be carried on board and transported in a seat, provided that certain special rules are followed.

The item:

• must be packaged or covered in a manner to avoid injury to other passengers and damage to the seat.
• must be placed on the cabin seat and secured with the seatbelt/extension belt to avoid shifting during flight OR
• must be placed on the cabin floor leaning against the seat and secured with the seatbelt/extension belt to avoid shifting during flight.
• preferably placed at the window seat.

The item:

• must NOT exceed 135 x 40 x 35 cm in dimensions.
• must NOT exceed 75 kg in weight.
• must NOT be placed any regular or emergency exit row.
• must NOT be placed at the aisle seat of the cabin.
• must NOT obscure any customer's view of "seatbelt," "no smoking" or "exit" signage.
• must NOT contain dangerous goods.

Additional requirements:

• One extra seat must be reserved and paid adjacent to the owner.
• Item must be confirmed in advance by Corendon Service Center and applicable charges paid.

8.14 Powerbank 

• Batteries, spare/loose, including lithium batteries, non-spillable batteries, nickel-metal hydride batteries and dry batteries for portable electronic devices must be carried in carry-on baggage only.
• Articles which have the primary purpose as a power source, e.g. power banks are considered as spare batteries. These batteries must be individually protected to prevent short circuits.
• Lithium metal batteries: the lithium metal content must not exceed 2 g.
• Lithium ion batteries: the Watt-hour rating must not exceed 100 Wh.
• Each person is limited to a maximum of 20 spare batteries.
• Non-spillable batteries: must be 12 V or less and 100 Wh or less. Each person is limited to a maximum of 2 spare batteries.

9 INDEMNIFICATION FOR BAGGAGE

Price - 15% for each year of age (current year included).

Corendon Airlines is not liable for missing, dirtied or damaged items inside the damaged baggage.

If the damaged baggage is repaired free of charge, Corendon Airlines will not make any refund to the passenger.

Corendon Airlines is entitled to request the passenger to forward the irreparable and damaged baggage to the Ground Handling Agency at the passenger’s expenses.

Conform the General Conditions costs made to produce the necessary documents are not paid by the airline.

9.1 Delayed Delivery

In case of delayed delivery of checked-in baggage, the passenger will be indemnified for obvious indispensable expenses as below:

If the delay is not due to a force majeure and the missing baggage is still not recovered 72 hours after the claim was made, then Corendon Airlines will pay an advance amount to the passenger.

In Delayed Baggage; If the passenger offers compensation for his / her essential needs during the period baggage is not found, he/she is obliged to present the receipt / invoice for the said shopping.

This advance payment will be deducted from the final indemnification payable in case the baggage is definitely lost.

9.2 Damaged/lost baggage

In the event of damaged/loss of baggage taken into the cargo section of the aircraft as checked baggage, the compensation process is processed within the national and international obligations.

If the baggage weight cannot be documented by the passenger, the missing baggage will be considered as maximum 10 kg. Baby strollers, wheelchairs and similar items are subject to the same conditions defined herein and should have been hold baggage.

9.3 Non-responsibility

Corendon Airlines is not responsible for fragile or perishable items, sports equipment, instruments, items with a special value such as jewelry / money/paintings/carpets/curtains, precious metals, silverware, antiques, heirlooms, computers, personal electronic devices, negotiable papers, medicines, medical items, securities or other valuables, business documents, passports, commercial samples, baggage accepted under the condition of the “Limited Release Tag” (LRT), other identification documents and items which are not permitted to be carried. We strongly recommend all passengers obtain adequate travel insurance cover prior to their journey.

If there is a Fragile tag or a Limited Release Tag on the baggage, Corendon Airlines is not responsible for damage / loss / delay in the relevant baggage.

Corendon Airlines does not accept any responsibility for personal belongings misplaced or lost on board the aircraft or in the airport terminal. Any items located on board are forwarded directly to the lost property offices at the airport of destination.

Corendon Airlines does not take any responsibility for untagged baggage, that was not checked-in in the name of ticket or boarding card holder.

10. PASSENGERS WITH SPECIFIC NEEDS

Special circumstances passengers (SCPs) are not allowed to sit on seats that provide direct access to emergency exits, and attention is paid to the following items in seat allocation:

• It should not prevent cabin crew from performing their duties.
• It should not interfere with access to emergency equipment, or
• It should not interfere with emergency evacuation.

10.1 Sick, Invalid or Handicapped Passenger

Transport of sick / invalid passengers will only be granted if the passenger is in possession of a written fitness/health report issued by his doctor, or a medical officer at the airport.

No transportation under any circumstance, will be provided to a person who:

• Has a contagious/infectious disease, e.g. open tuberculosis, infectious hepatitis, scarlet fever, diphtheria, chickenpox who does not have a medical clearance report
• Has suffered a heart attack or stroke within the last eight weeks, or had a significant surgery
• Requires medical assistance by pneumatic or electric apparatus which, for specific reasons, is not allowed on board.
• Any person under the influence of drugs and alcohol. To such an extent that the safety of the flight may be endangered.
• is “invalid”, unless this person’s health condition and fitness to travel is verified and confirmed by a doctor and permission for air travel is granted.
• is “handicapped”, unless this person’s health condition and fitness to travel is verified and confirmed by a doctor and permission for air travel is granted.

If passengers fail to give information regarding their health condition or illness prior to the flight, then they will fly at their own risk and responsibility.

10.2 Passengers with a Mobility Disorder, Disabled

As holder of the “No-Handicap Airline” certificate, Corendon Airlines avails itself to provide as much as possible good services so that passengers can travel comfortable and safe.

A passenger with restricted mobility is a person whose mobility is reduced due to physical incapacity (sensory or muscular), an intellectual deficiency, age, illness or any other cause of disability. After completion of the check-in by the ground handling staff, these passengers will be accompanied to/from the aircraft and will be assisted when (de-)boarding.

Corendon Airlines pays special attention to disabled and handicapped passengers. To facilitate a comfortable and easy travel it is very important that they supply information about their special personal needs and that the necessary arrangements are made in time. At the reservation of their ticket at a travel agency, or online, passengers with restricted mobility should forward full information using The Application Form for Special Request.

Corendon Airlines needs a minimum of 48 hours to organize the needed assistance. If the application for special needs is put forward less than 48 hours prior to departure time, then assistance cannot be arranged and the passenger cannot travel.

For safety reasons, disabled passengers and passengers with a mobility disorder are not allowed to sit near the emergency exits.

If during the check-in procedure, a disabled passenger or a passenger with a mobility disorder received a seat that is not suitable for them, then for safety reasons, the cabin crew will offer the passenger another seat.

Passengers with a mobility disorder may only be seated in a window seat (A/F). Another seat will only be assigned to the passenger after verification of his physical condition by the check-in staff during the check-in procedure.

Disabled passengers and passengers with a mobility disorder will not receive a refund if they have booked the wrong seat online, or were assigned the wrong seat at the check-in counter.

10.3 Passengers in Wheelchairs

Assistance is provided on the ground and in the air to passengers in wheelchairs, in relation to the degree of their disability as described below:

WCHR: Wheelchair – R for Ramp): Passenger with a slight mobility handicap, who needs assistance within the airport building to/from aircraft, but he can use a bus on the apron and can climb stairs independently, needs no assistance in the cabin to/from seat and to/from toilet;

WCHS:(Wheelchair – S for Steps): Passenger with a severe mobility handicap, who needs assistance within the airport building to/from aircraft, but cannot use a bus on the apron and is unable to take stairs independently, needs however no assistance in the cabin to/from seat and to/from toilet;

WCHC:: (Wheelchair – C for Cabin Seat): Passenger is completely immobile, can use passenger seat with back rest in upright position, is unable to overcome distances alone, e.g. in the cabin needs assistance to/from seat and to/from toilets – paraplegia/ hemiplegia, multiple sclerosis, etc. On the request of the passenger, a wheelchair service will be provided free of charge by Corendon Airlines.

For the transportation of a wheelchair, you must send an application to Corendon Airlines, using the Application Form for Special Requests, after which you will receive a confirmation for transport. This application should reach Corendon at the latest 48 hours before departure.

The passenger is responsible that the wheelchair, properly packed and ready for transport, is handed over to the check-in counter in time before departure.

Ground operation personnel does not have the equipment to disconnect the battery or charger from the wheelchair. Transport of a wheelchair is only allowed if the wheelchair is handed over properly dismantled, secured and ready for transport, at the latest 2 hours prior to departure time.

Ground operation personnel does not have the equipment to disconnect the battery or charger from the wheelchair. Transport of a wheelchair is only allowed if the wheelchair is handed over properly dismantled, secured and ready for transport, at the latest 2 hours prior to departure time.

In case a wheelchair cannot be loaded, stowed, secured and unloaded in an upright position, the accumulator must be removed completely from the wheelchair and checked in separately.

In such a case, the battery must be packed for transportation in a plastic container or plastic bin to prevent contamination and corrosion of the hold compartment.

If the passenger is the owner of the wheelchair then transport in the hold compartment is free of charge, even if the baggage of the passenger excels the allowed weight.

Non-leaking dry batteries or gel accumulators will be transported as checked-in baggage if the battery is disconnected, from the wheelchair, is fixed and secured in a safe way to the wheelchair and if the poles are insulated.

If the conditions are met “scooters” are allowed for transport in the hold compartment. A medical report signed by a doctor is requested. If the medical report is incorrect, or older than 1 week, Corendon Airlines will charge € 100, - transport costs.

In the framework of Corendon “No-Handicap Airlines” policy wheelchairs will be carried free of charge if the passenger is dependent on it and the registration is applied in advance. “Scooters” are accepted for transport if two of the dimensions (length, width, height) are shorter than 86 cm, and up-to-date medical report is presented. If the medical report is incorrect or older than 1 week, Corendon Airlines will charge € 100, - transport costs.

From wheelchairs with lithium ion batteries, these batteries should be removed and packed in a proper manner for transport inside the cabin.

10.4 Passengers with Hearing Disorder

Passengers with a hearing disorder are given priority by ground handling staff during check-in and boarding. Small notebooks are available in the cabin for the crew to communicate with the passenger.

For safety reasons, these passengers cannot occupy aisle and emergency exit seats in the aircraft.

10.5 Passengers with a Vision Disorder

One-to-one briefings are given by the cabin crew regarding safety rules. In addition, cards with safety instructions in braille are available in the cabin.

For safety reasons, passengers with a vision disorder cannot occupy aisle and emergency exit seats in the aircraft.

Guide dogs accompanying vision disorder passengers can travel free of charge in the passenger cabin if the capacity permits. Payment terms for traveling in the cargo section are as stated in 8.8.2.

If a passenger with a vision disorder is accompanied by a guide dog, then the guide dog may travel in the cabin under the following conditions:

• The guide dog must accompany a blind passenger who is dependent on the dog.
• The guide dog should be properly harnessed, muzzled and lined and the relevant equipment should not be removed during flight.
• The guide dog should sit at the passenger’s feet at a window seat and never at an emergency exits or aisle seat.
• The guide dog should have valid vaccination papers and travel documents.

10.6 Expectant Mothers

In the case of a multiple birth, an expectant mother is not accepted for carriage on an aircraft from the 32nd week of the pregnancy.

As from the 36th week of pregnancy, an expectant mother is not accepted for carriage on an aircraft.

Expectant mother must inform the check-in staff during check-in procedure of the status of her pregnancy, and should fill out and sign the Form of Indemnity.

The flight captain is entitled to ask for an up-to-date medical report regarding the physical condition of the pregnant passenger and confirmation of her fitness to travel.

10.7 Unaccompanied Minors

Unaccompanied children younger than 6 years of age will not be accepted for travel on any flight.

A Child between 6 and 12 years of age may be accepted for travel on the following conditions:

He is accompanied to the airport of departure by an adult, who is authorized by the child’s parents or by his legal guardians.

The adult delivers the child to the staff at the check-in counter, or to the Travel Agent at the airport of departure, with all necessary travel documents and a Form of indemnity (Discharge of Responsibility or unaccompanied minors under the age of 12), completed and signed by the child’s parents or legal guardians.

At the airport of arrival, the child is met by the person designated by the parents or the guardians.

An unaccompanied minor remains in the escort’s/parent’s/guardian’s care until the moment of embarkation. A staff member will accompany the minor to the aircraft. The escort will be requested to stay at the airport until the aircraft has taken off.

For an unaccompanied child younger than 12 years, a fee of €70 will be charged per one-way ticket. 

Only 4 unaccompanied children younger than 12 can be accepted on one flight.

Note: In case she/he can fly with the person who’s adult (over 18 years old), then she/he does not count as unaccompanied minor.