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Baggage operations

How do I check my baggage in?

Your baggage will be taken from you at the airport when you check in. Should you have chosen the convenience of On-line check in you can use our bag drop that is open for the duration of normal check in.

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Baggage operations

What does checked baggage mean?

Checked baggage is luggage that goes in the cargo hold under the plane during the flight.

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Baggage operations

If I have added extra baggage to my booking but, my flight is cancelled, will I receive a refund?

This will all depend on the circumstance of why your booking was cancelled. If Corendon Airlines cancels for any unforeseen circumstance then a refund of your ticket fare including any extra baggage added will be issued.

If a regular...

Baggage operations

How can I add extra baggage to my flight and what are the prices?

You can add baggage to your reservation from additional services on our website. You can find the extra baggage prices 

Baggage operations

How many kilograms of baggage allowance do I have on my flight?

Except for hand baggage the total weight of your hold baggage will depend on the ticket fare you have purchased and the destination you are travelling to.

Details can be found at: 

Baggage operations

Does my child receive the same baggage allowance as an adult?

Infants with booked seats and children over 2 years old have the same hold luggage allowance as adults depending on the ticket fare booked.

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Baggage operations

How much free baggage allowance does an infant receive?

On flights to and from Germany, Austria and Switzerland, babies have 10Kg of baggage allowance. On all other route's babies do not have any baggage allowance.

Babies are not entitled to hand luggage allowance; however, one bag is...

Baggage operations

What items are not allowed to be carried in my baggage?

As per the regulations, it is forbidden, with some exceptions, for passengers to put items into the airplane which fall within the scope of the dangerous goods category, as it poses a risk to flight safety.

Substances falling i...

Baggage operations

What should I do if I have precious items in my baggage?

Precious items should not be placed in the hold of the aircraft.  Any precious items should be sent via a cargo service.  Please note should you choose to place any precious items into your hold luggage Corendon Airlines cannot be hel...

Baggage operations

Can you guarantee my luggage will arrive undamaged?

Corendon Airlines cannot be held responsible for any damage, delay or loss of fragile, perishable or items of value such as Jewellery, documents, electronics or precious metals.

For peace of mind, we recommend taking out insurance to...

Baggage operations

What is the size and weight limits of hand luggage?

Each passenger over the age of two may only carry one carry-on bag (cabin baggage) at a time (Eco, Flex, Premium). The hand luggage must not weigh more than 8 kg and must not exceed the dimensions 55x40x25cm. (In the PROMO ticket type, onl...

Baggage operations

How many pieces of luggage can I check in?

Passengers flying alone or together may divide their baggage allowance and purchased additional baggage as they wish. Please note that one piece of baggage may not weigh more than 32 kg.

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Baggage operations

Can I carry liquid in the cabin?

Yes, you can carry liquid in your hand luggage provided you comply with the regulations. 

  • Liquids can only be carried in a container no larger than 100ml.
  • All liquid containers must be stored in a transpa...

Baggage operations

Can I take tennis equipment with me?

Our passengers can carry tennis equipment as part of their checked-in baggage without the need for advance notice or a special approval. Where the baggage allowance is exceeded, our baggage rules shall apply.

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Special conditions

How can I add extra baggage to my flight and what are the prices?

You can add baggage to your reservation from additional services on our website. You can find the extra baggage prices 

Special conditions

Can I carry a television or LCD screen as checked baggage?

Customers are allowed to carry their TVs as checked baggage. However, since this is a fragile electronic device, the TV must be transported in a suitable packaging that can withstand the normal challenges of air transport.

Since it is in ...

Special conditions

How can I purchase the additional services and make the payment?

Additional services such as seat reservations, additional baggage and inflight meals can either be made during the booking process or purchased after booking via our website under the menu item

Special conditions

Can I take my musical instruments on board?

Musical instruments larger than 25x117x38 cm in size are carried in the cargo section of the aircraft. The weight of these items is added to your standard baggage allowance. In case of exceeding the baggage allowance, the applicable baggage rul...

Special conditions

Can I purchase an extra seat (double seat)?

Yes, you can purchase an extra seat (double seat) for your comfort. This can be completed through our additional services section whilst you purc...

Special conditions

Where can I find out the seat fees on the website?

You can find seat fee information determined for both online and airport reservations under the Baggage & Seat Prices on our "Baggage Allowan...

Ticket operations

Are any additional services (i.e. extra baggage, seat selection, sports equipment, pet in cabin) that have been paid refunded in case of cancellation of an open ticket?

If you have a Classic Open Ticket, which means your flight has been canceled by Corendon Airlines and your reservation has been converted to a Classic Open Ticket, and you want to cancel it; then your additional services you&rs...

Ticket operations

When I cancel my reservation, are the additional services (i.e. extra baggage, seat selection, sports equipment, pet in cabin) I've purchased refunded?

No, if a regular ticket is cancelled at the request of the passenger, any additional service purchased is non-refundable. If you wish to cancel an open ticket, different condi...

Ticket operations

I have a promo ticket, can I buy additional baggage?

In the PROMO ticket type, only handbags/personal items (max. 40x30x15 dimensions and can be placed under the seat) are free of charge. Passengers who choose a PROMO ticket can purchase 1 piece of cabin baggage (8kg, 10EUR) and, if necessary, ad...

Ticket operations

What is a Promo Ticket?

Promo ticket is a special ticket type issued by Corendon Airlines only for fixed price campaigns and will be offered for sale in limited numbers during the campaign periods. In the PROMO ticket type, only handbags/personal item...

Ticket operations

What is included in the promo ticket?

In the PROMO ticket type, only handbags/personal items (max. 40x30x15 dimensions and can be placed under the seat) are free of charge.

All other services (seat selection, cabin baggage, registered baggage, etc.) are charged additiona...

Damaged/lost baggage

What should I do if my baggage does not arrive at my destination?

Firstly, we would like to apologise that your bags did not arrive at the destination.  We will do our best to solve the problem as soon as possible.

Before leaving the arrivals hall at the airport you arrived at, you must obtain...

Damaged/lost baggage

How can I check the status of my lost baggage?

Please contact the "Lost and Found & Baggage Service" at the airport where you made your report. 

Our Corendon Airlines Lost Luggage Team is always ready to assist you with your application.

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Damaged/lost baggage

What should I do if my baggage is damaged or something is missing?

Firstly, we would like to apologise that your baggage has been damaged.

At the airport you arrive at, before leaving the arrivals hall, you must obtain a Baggage Irregularity Report (P.I.R.) for your damaged baggage.

Coren...

Damaged/lost baggage

When shall I make the lost/damaged baggage notification?

The notifications regarding the damaged and loss properties shall be immediately made upon arrival at your destination airport. Notifications made later on (in case of damage) shall be submitted in writing within seven (7) days as of the baggag...

Check-in

If I don't have any baggage, can I go directly to the boarding gate?

Yes, if you have completed Online Check-in and have either printed your boarding pass or downloaded this to either your smartphone or electronic device and you have no hold luggage then you can pass through security and make your way to the dep...

Check-in

How do I Check-In at the airport?

Once you arrive at the airport the departure monitors will let you know which desk you need to check in at.

 

Once you reach the desk you will be required to present a valid passport. If you have hold baggage this wil...


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