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Ticket operations

Can tickets be purchased on behalf of someone else?

Yes, you can purchase a ticket on behalf of someone else.

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Ticket operations

Can I transfer my ticket to someone else?

Our tickets are non-transferable. Should you be unable to travel please contact our call centre. Depending on the ticket fare purchased you may be entitled to make changes to your booking or receive a partial refund depending on the date of dep...

Ticket operations

Are there any additional costs or is everything included in the ticket price?

Our ticket prices include all costs and fees for all services that are included in the selected ticket class.

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Ticket operations

What are the cancellation and change conditions for the ticket type I have purchased?

You can find the change and cancellation conditions for your ticket type here.

Ticket operations

I have a Classic Open Ticket, in order to get a free change what date do I need to book for my new flight?

If you want to change your Classic Open Ticket once you have a confirmed flight, the newly chosen date must be 7 days prior or 7 days after the original flight to avoid any price differences. Outside this free date range, change rules of the or...

Ticket operations

Is my open ticket refunded in case of cancellation?

If you need to cancel your Classic Open Ticket, you will receive a full refund of the ticket price and additional services (if purchased). The ticket must be cancelled within a year of the open ticket creation in order to receive a refund.

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Ticket operations

Are any additional services (i.e. extra baggage, seat selection, sports equipment, pet in cabin) that have been paid refunded in case of cancellation of an open ticket?

If you have a Classic Open Ticket, which means your flight has been canceled by Corendon Airlines and your reservation has been converted to a Classic Open Ticket, and you want to cancel it; then your additional services you&rs...

Ticket operations

How can I change/cancel my open ticket?

If you want to reissue your open ticket to another flight or cancel your open ticket, we ask that you manage your booking via our website.

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Ticket operations

I couldn't board the plane because I was positive for Covid and my ticket was suspended. Can the tickets of the people who will fly with me (within the same PNR) be suspended?

If you cannot board the plane because you are Covid Positive and you have forwarded this request to our Call Center team (maximum 30 days before departure), your ticket can be converted to a Covid Positive Open Ticket.
 

Ticket operations

How can I change my ticket?

You can change your ticket on our website or you can get support from our

Ticket operations

I purchased my ticket without logging in. How can i add my ticket to my account?

To do this you need to follow the steps for "Retrieve reservation":

 

1- Go to "My Account" page

2- ...

Ticket operations

My flight has been canceled, where can I apply for a new ticket?

In case of flight cancellations, you can change your ticket on our website or contact our

Ticket operations

How do you calculate the rebooking fees or the cancellation fees?

Reservations are considered to be complete after payment. No refund will be made if the passenger fails to fly. Cancellations and changes to your ticket after booking will be charged over the net ticket fee in accordance with the following rule...

Ticket operations

When I cancel my reservation, are the additional services (i.e. extra baggage, seat selection, sports equipment, pet in cabin) I've purchased refunded?

No, if a regular ticket is cancelled at the request of the passenger, the rules of the ticket type apply in the refund process. However, valid for all ticket types, any additi...

Reservation

When my flight has been cancelled due to unforeseen circumstances and i have an open ticket how do i reschedule my flight?

  1. Go to “My Profile” page.
  2. Click “Sign Up”.
  3. After you sign up a new account log ...

Reservation

How secure am I purchasing a ticket online?

Your payments on the Corendon Airlines website are made using highly secure SSL technology, via specially certified servers. The locked padlock icon in the lower right corner of your browser indicates that you are using a secure browser.

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Reservation

I have lost / forgotten my passport / identity card. Is this a problem?

According to the Civil Aviation rules, passengers who do not present to check in and the boarding gate with a valid passport that matches the information on the flight ticket or boarding pass are unable to travel.

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Reservation

What is PNR?

A PNR code is an abbreviation of Passenger Name Record. It is more commonly known as a reservation number. It is given to you when you make an optional reservation and/or purchase a ticket. The PNR code consists of numbers and letters. With thi...

Reservation

What is my flight fare and what does it consist of?

The flight fare is the price that you pay to travel on an airplane. At the time you book your ticket you will be informed about all taxes related to the fare and the price you pay overall will be a total of your fare and all taxes.

P...

Check-in

Can someone else use my ticket to check in and travel?

You can only check in and travel if you are the named passenger on the ticket providing a valid passport which we will use to check ID. Our tickets are non-transferable.

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Check-in

Do I need to have the print out of my e-ticket with me when I arrive at the airport?

You are not required to have a copy of your e-ticket printed however, it is advisable to have this saved in your smartphone or electronic device in case of any issues.

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Check-in

How do I Check-In at the airport?

Once you arrive at the airport the departure monitors will let you know which desk you need to check in at.

 

Once you reach the desk you will be required to present a valid passport. If you have hold baggage this wil...

Check-in

What should I do if I am late for the airport or want to cancel my flight after checking in online?

If you are late for your flight or wish to cancel after you have completed Online Check-in please contact our call centre.

Please note regardless of your ticket fare type flights are non-refundable 24 hrs before departure.

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Baggage operations

If I have added extra baggage to my booking but, my flight is cancelled, will I receive a refund?

This will all depend on the circumstance of why your booking was cancelled. If Corendon Airlines cancels for any unforeseen circumstance then a full refund of your ticket fare including any extra baggage added will be issued. Should you cancel ...

Baggage operations

How many kilograms of baggage allowance do I have on my flight?

Except for hand baggage the total weight of your hold baggage will depend on the ticket fare you have purchased and the destination you are travelling to.

Details can be found at: 

Baggage operations

Does my child receive the same baggage allowance as an adult?

Infants with booked seats and children over 2 years old have the same hold luggage allowance as adults depending on the ticket fare booked.

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Special conditions

Can I purchase an extra seat?

Yes, you can purchase an extra seat for your comfort. This can be completed through our additional services section whilst you purchase your tick...

Special conditions

Can children under the age of 12 travel alone on a Corendon Airlines flight?

Children under 6 years of age may only fly if accompanied by an adult.

Children between 6 and 12 years of age may travel unaccompanied provided that:

They are accompanied to the airport of departure by a legally authorised...

Damaged/lost baggage

What should I do if my baggage does not arrive at my destination?

Firstly, we would like to apologise that your bags did not arrive at the destination.  We will do our best to solve the problem as soon as possible.

Before leaving the arrivals hall at the airport you arrived at, you must obtain...

Damaged/lost baggage

What should I do if my baggage is damaged or something is missing?

Firstly, we would like to apologise that your baggage has been damaged.

At the airport you arrive at, before leaving the arrivals hall, you must obtain a Baggage Irregularity Report (P.I.R.) for your damaged baggage.

Coren...

Refunds & Claims

Corendon Airlines has cancelled my flight, what should I do?

We regret when we have cause to cancel flights due to unforeseen circumstances and will try to minimize where possible any disruption.

In the event we have to cancel your flight we will refund you or change your flight to the nearest...

Covid-19

I can't fly because I caught Covid-19, what should I do?

If you are unable to make your flight because you are suffering from Covid-19, your ticket will be returned to an Open Ticket* if you submit a request and a copy of your report to us 4 hours before the flight.

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Travel documents

Can I buy tickets before I get a visa for the country I am going to?

Yes, you can purchase your ticket prior to your visa being approved however, depending on the ticket fare you purchased you may not be entitled to a refund.

Where a ticket fare allows for a refund the amount refund will be determined...


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