Frequently asked questions
How can I cancel my online check-in?
An online check-in cannot be cancelled.
If a seat reservation has not been made, the system automatically assigns the seats during online check-in. Incorrect data (e.g. passport data) can be corrected at the check-in counter and automatically assigned seats can be changed according to availability.
When can I check in online?
Online check-in opens 7 days before the scheduled departure time up to 5 hours before departure.
I cannot select my nationality at online check-in. What do I have to do?
We are not allowed to check you in online due to government regulations. If you are unable to check in online, there are no additional costs. We look forward to welcoming you at the check-in desk.