Select child's age. This will provide the correct price and availability.
Select child's age. This will provide the correct price and availability.
Select child's age. This will provide the correct price and availability.
Check-in
You can check-in 7 days before departure, select a seat and print your boarding pass.
Add services & edit your booking
You can enjoy your flight with our additional services, or easily manage your booking
Extra check-in baggage
If you need more space then why not add some extra baggagge?
Seat selection
Reserve your favourite seat on the aircraft.
In-flight meal/snacks
Select between our delicious inflight meals menu .
You can check-in 7 days before departure, select a seat and print your boarding pass.
Discover our offers
Best holiday destinations
Choose a destination to learn what makes it so special.
Frequently asked questions
What is the size and weight limits of hand luggage?
Each passenger over the age of two may only carry one carry-on bag (cabin baggage) at a time (Eco, Flex, Premium). The hand luggage must not weigh more than 8 kg and must not exceed the dimensions 55x40x25cm. (In the PROMO ticket type, only handbags/personal items (max. 40x30x15 dimensions and can be placed under the seat) are free of charge. View fare details.)
Parents of babies under the age of two are allowed to carry a diaper bag with nappies and baby food sufficient for the duration of the flight.
A musical instrument with luggage not exceeding 100cm in length may be taken on board instead of hand luggage.
Apart from hand luggage, we accept a lady's bag, a document bag, a camera bag or a laptop bag.
How many pieces of luggage can I check in?
Passengers flying alone or together may divide their baggage allowance and purchased additional baggage as they wish. Please note that one piece of baggage may not weigh more than 32 kg.
How can I add extra baggage to my flight and what are the prices?
You can add baggage to your reservation from additional services on our website. You can find the extra baggage prices here.
When can I check in online?
Online check-in opens 7 days before the scheduled departure time up to 5 hours before departure.
As a tour operator passenger I do not have a PNR how can I proceed?
Passengers that have booked through a tour operator and who do not have a Corendon Airlines PNR can log into our system with the tour operator's reservation number.
I cannot select my nationality at online check-in. What do I have to do?
We are not allowed to check you in online due to government regulations. If you are unable to check in online, there are no additional costs. We look forward to welcoming you at the check-in desk
How can I change my ticket?
You can change your ticket on our website or you can get support from our call center.
In order to change/cancel your ticket, please first make sure that you’re logged in to our website.
How do you calculate the rebooking fees or the cancellation fees?
Reservations are considered to be complete after payment. No refund will be made if the passenger fails to fly. Cancellations and changes to your ticket after booking will be charged over the net ticket fee in accordance with the following rules.
In case of cancellation, refunds will be made on the net ticket fee and the Service Fee will not be refunded.
In case the ticketed passenger does not come to the flight (evaluated as a no-show), only the airport taxes collected from the passenger during the reservation are refunded, to be valid for reservations made after 20.02.2020. Service fee and fuel charge are not considered within the scope of this tax refund. This rule does not apply to passengers whose ticketing is made through a tour operator.
How can I make the payment?
You can make your payment with VISA, MasterCard, Sofort Überweisung and IDEAL via our website.
Only VISA or MasterCard is accepted for telephone bookings.
Card transactions will be debited directly.
How long does it take until I receive my refund?
We are currently working our way through all refund requests. Due to the pandemic this is taking longer than expected so please bare with us and we will complete your request as soon as possible.
How do I create a complaint?
If you have a request or a complaint, you need to register here. Once you have completed your registration you can add your request or complaint to our system. Once logged you will be able to check the status of your request at any time.
Can I reach the responsible department by phone?
The responsible department for refunds can only be instructed by our Call Centre. Our Call Center is available for you 09:00 and 18:00 seven days a week.
How can i cancel the ticket or additional services I have booked?
For cancellation requests regarding your flight and refund of tickets or additional services, please contact our Service Center at the following link.
This form is not intended for this type of requests, and they will not be processed.
Please note that any processing will take time and may cause delays.
Which services are chargeable and which are free of charge?
For our passengers with a verifiable degree of disability of 50% or more, we offer our Medical Assistance services free of charge.
All other services can be purchased at reasonable prices.
How can I purchase the additional services and make the payment?
Additional services such as seat reservations, additional baggage and inflight meals can either be made during the booking process or purchased after booking via our website under the menu item Additional Services.
Additional services such as medical assistance (free of charge for passengers with a verifiable degree of disability of 50% or more or with a medical certificate), sports equipment, adding pets, additional baggage and inflight meals can be purchased during the booking process.
What do the abbreviations on the form mean?
The explanation for the abbreviations are available here.