Flights

Online Check-in opens 48hrs prior to the date of your flight until 5 hours before departure.

Passengers that have booked through a tour operator and who do not have a Corendon Airlines PNR can log into our system with the tour operator's reservation number.

We are not allowed to check you in online due to government regulations. If you are unable to check in online, there are no additional costs. We look forward to welcoming you at the check-in desk

Our ticket prices include all costs and fees for all services that are included in the selected ticket class.

All rebooking fees and cancellation fees will be calculated from the flight price without taxes and service charge.

For rebookings: the price difference is added to the rebooking fee if the new ticket price is higher than the current ticket price. If the ticket price is lower, it will not be deducted from the rebooking fee.

Service charge is non-refundable

You can make your payment with VISA, MasterCard, Sofort Überweisung and IDEAL via our website.

Only VISA or MasterCard is accepted for telephone bookings.

We are currently working our way through all refund requests. Due to the pandemic this is taking longer than expected so please bare with us and we will complete your request as soon as possible.

If you have a request or a complaint, you need to register here.  Once you have completed your registration you can add your request or complaint to our system.  Once logged you will be able to check  the status of your request at any time.

The responsible department for refunds can only be instructed by our Call Centre. Our Call Center is available for you 09:00 and 18:00 seven days a week.

For our passengers with a verifiable degree of disability of 50% or more, we offer our Medical Assistance services free of charge.

All other services can be purchased at reasonable prices.

Additional services such as seat reservations, additional baggage and inflight meals can either be made during the booking process or purchased after booking via our website under the menu item Extra Service.

Additional services such as medical assistance (free of charge for passengers with a verifiable degree of disability of 50% or more or with a medical certificate), sports equipment,adding pets, additional baggage and inflight meals can be purchased during the booking process. Sports Equipment, pets, registration of Unaccompanied Minor, registration of Musical Instruments can be requested via our Special Requests Form.

For chargeable services: The payment can only be made in cash at the airport.

The explanation for the abbreviations are available here.