Customer contact form

If you want to report any situation related to your expected flight or credit a refund for a canceled flight, one of our department teams will be happy to help using the details completed in your application.

What would you like to do?

Make sure that your contact information is correct so that you can get our reply.

Check the status of your previous feedback

If you have already submitted feedback, you can check the status of your feedback or update it by entering your email address and feedback reference number below. If your email address is not registered in our system, please contact our call centre.

Previous feedback
Have you checked our FAQ page?

It is very comprehensive and easy going, we believe you may find the answer you are looking for there.

Make sure that you select the right category for your upcoming request/feedback and give the correct PNR info to get your answer as quickly and as accurately as possible.
Baggage Operations
Ticket Operations
Pre-flight Operations
In-flight Operations
Check-in Operations
Refund Operations
Special Requests
Personal Data
Customer contact form

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