How can we help you?
Questions you may have
What are the new procedures during the flight following the Covid-19 epidemic?
Corendon Airlines will ensure each aircraft is given an intensive disinfection and a more detailed cleaning of the aircraft before each flight.
All passengers over the age of 6 years old have an obligation to wear a face mask on board the aircraft for the duration of the flight to protect yourself, our crew and other passengers.
We are providing further and ongoing training for our team in hygiene regulations.
We will provide additional hygiene products such as disinfectants and cleaning wipes on the aircraft. All aircrafts will be disinfected before boarding.
Corendon Airlines deliver meal and beverage services however, with the pandemic these services have slightly changed in line with the ever-developing health measures for in-flight services.
To maintain a more contact-free flight experience, all unnecessary printed products will be removed from the seat pockets, and Corendon in-flight magazine will not be printed for a short period of time.
In accordance with the circular published by the Turkish Directorate General of Civil Aviation; passengers who have diseases such as heart or respiratory problems or asthma that will prevent the use of masks for a long time or passengers who are on autism spectrum can travel with a face shield by submitting a valid medical report. We kindly request our passengers travelling under these conditions to wear face shield as of boarding.
If seats are required to be changed in line with social distancing while boarding or after boarding is completed the mass and balance limits of the aircraft need to be taken into account.
What time should I arrive at the airport to check in for my flight?
Corendon Airlines check in desks open two and a half hours before your scheduled departure time and closes 60 minutes before. All passengers must provide a valid passport at check-in on all flights.
How do I complete Online Check-in?
You can complete Online Check-in via the Corendon Airlines website.
What is the size and weight limits of hand luggage?
Each passenger over the age of two may only carry one carry-on bag (cabin baggage) at a time (Eco, Flex, Premium). The hand luggage must not weigh more than 8 kg and must not exceed the dimensions 55x40x25cm. (In the PROMO ticket type, only handbags/personal items (max. 40x30x15 dimensions and can be placed under the seat) are free of charge. View fare details.)
Due to Covid 19 measures on our flights: cabin baggage is limited to 1 piece of hand luggage (max.55x40x25 cm) and 1 piece of personal equipment (small hand bag /baby bag, briefcases or laptop) (max.40x30x15 cm). Items such as musical instruments, camera, jewellery and diplomatic courier files will be accepted in the cabin.
How do I create a complaint?
If you have a request or a complaint, you need to login through this page. Once you have completed your registration you can add your request or complaint to our system. Then you will be able to check the status of your request at any time.