Refunds & Claims
We aim to make it as crystal clear as possible when you need more information on refunds & claims. Here you will find the most frequently asked questions and their answers.
Corendon Airlines has cancelled my flight, what should I do?
We regret when we have cause to cancel flights due to unforeseen circumstances and will try to minimize where possible any disruption.
In the event we have to cancel your flight we will refund you or change your flight to the nearest and most convenient. If you booked through a Travel Agent or Tour Operator they will deal with any refund or flight change. Should you have booked with Corendon airlines direct via our website or mobile app we will refund you using the details you used to purchase your ticket.
Corendon Airlines undertakes that it shall fulfil the requirements of passenger rights specified in SHY-Passenger EC261/2004 regulations, in case of any problems, delays or cancellations that may occur except for compulsory situations that may emerge beyond the limits of its discretion.
How long does it take until I receive my refund?
We are currently working our way through all refund requests. Due to the pandemic this is taking longer than expected so please bear with us and we will complete your request as soon as possible.
How do I create a complaint?
If you have a request or a complaint, you need to register here. Once you have completed your registration you can add your request or complaint to our system. Once logged you will be able to check the status of your request at any time.
Can I reach the responsible department by phone?
The responsible department for refunds can only be instructed by our Call Centre. Our Call Center is available for you 09:00 and 18:00 seven days a week.
Can I file a complaint for all delays?
You can file a complaint for delays over 3 hours (except natural disaster, weather conditions, force majeure and strike).
Flight time change/cancellation was notified to me less than 14 days before my scheduled departure, what are my passenger rights?
You can find passenger rights here. To file a complaint, please login to Account.