Ticket operations

We aim to make it as crystal clear as possible when you need more information on ticket operations. Here you will find the most frequently asked questions and their answers.


Baggage operations

General

Yes, you can purchase a ticket on behalf of someone else.

Our tickets are non-transferable. Should you be unable to travel please contact our call centre. Depending on the ticket fare purchased you may be entitled to make changes to your booking or receive a partial refund depending on the date of departure.

Our ticket prices include all costs and fees for all services that are included in the selected ticket class.

 

You can find the change and cancellation conditions for your ticket type here.

 

 

Open ticket

If you want to change your Classic Open Ticket once you have a confirmed flight, the newly chosen date must be 7 days prior or 7 days after the original flight to avoid any price differences. Outside this free date range, change rules of the original ticket type (Eco, Flex, Premium) will apply and if there is a price difference between the two tickets then it will be charged. You can only make changes to your original fare type.

 

For more details about Open Ticket rules please click here.

If you need to cancel your Classic Open Ticket, you will receive a full refund of the ticket price and additional services (if purchased). The ticket must be cancelled within a year of the open ticket creation in order to receive a refund.

 

For more details about Classic Open Ticket please click here.

If you have a Classic Open Ticket, which means your flight has been canceled by Corendon Airlines and your reservation has been converted to a Classic Open Ticket, and you want to cancel it; then your additional services you’ve purchased will be 100% refunded.

For more details about Open Ticket rules please click here.

If you want to reissue your open ticket to another flight or cancel your open ticket, we ask that you manage your booking via our website.

 

If you're not able to do it from our website, please contact us via the Call Centre team.

 

For more details about Open Ticket rules please click here.

Change/Refund

You can change your ticket on our website or you can get support from our call center.

In order to change/cancel your ticket, please first make sure that you’re logged in to our website.

Reservations are considered to be complete after payment. No refund will be made if the passenger fails to attend the flight. Cancellations and changes to your ticket after booking will be charged on top of the net ticket fee in accordance with the following rules.

In case of cancellation, refunds will be made on the net ticket fee and neither the service fee nor the fuel surcharge will be refunded.

In case the ticketed passenger does not attend the flight (evaluated as a no-show), only the airport taxes collected from the passenger during the reservation are refunded, valid for reservations made after 20.02.2020. The service fee and fuel surcharge are not considered within the scope of this tax refund and will not be refunded. This rule does not apply to passengers whose ticketing is made through a tour operator.

If the purchased ticket is cancelled by the passenger within 24 hours, the fuel surcharge will be refunded only via the website or mobile application for all fare types. The fuel surcharge will not be refunded for cancellations made through the Call Centre.

 

To do this you need to follow the steps for "Retrieve reservation":

 

1- Go to "My Account" page

2- Click on the "My Bookings" tab on the left menu

3- Click on "Retrieve reservations" and then enter your PNR number and surname.

In case of flight cancellations, you can change your ticket on our website or contact our call center.

Please click here in order to view general conditions and rules of your Open Ticket.

You can make your payment with VISA, MasterCard, Sofort Überweisung and IDEAL via our website.

Only VISA or MasterCard is accepted for telephone bookings.

Card transactions will be debited directly.

If Corendon Airlines has changed your flight number, you can cancel your ticket free of charge. The cancellation must be made before the check-in counter opens.

Promo ticket

Promo ticket is a special ticket type issued by Corendon Airlines only for fixed price campaigns and will be offered for sale in limited numbers during the campaign periods. In the PROMO ticket type, only handbags/personal items (max. 40x30x15 dimensions and can be placed under the seat) are free of charge.

 

All other services (seat selection, cabin baggage, registered baggage, etc.) are charged additionally. Free online check-in is available, subject to availability at the departure airport.

 

Passengers who choose a PROMO ticket can purchase 1 piece of cabin baggage (8kg, max. 55x40x25) and additional checked baggage at the "Services" step during the reservation or on our "Additional Services" page, where you can enter with your PNR number after the reservation is completed.

 

For cancellations/refunds to be made upon change or passenger request, the ticket will be deemed invalid regardless of the remaining time to the flight. (For more information about PROMO rules, please click)

For tickets purchased within the scope of the campaign, the change rules of the promo ticket type are valid and the campaign ticket is deemed invalid in the changes requested by the passenger. (Please click for PROMO rules)

Cancellation/refund rules of Promo ticket type are valid for tickets purchased within the scope of the campaign. In case of reservation cancellations requested by the passenger, the campaign ticket is deemed invalid. (Please click for PROMO rules)

In case of flight cancellations made by Corendon Airlines or if the passenger who purchased the campaign ticket states that he or she will not be able to fly due to a positive Covid test result, the campaign ticket is upgraded from PROMO to ECO ticket type. (Please click for Open Ticket rules)

In the PROMO ticket type, only handbags/personal items (max. 40x30x15 dimensions and can be placed under the seat) are free of charge.

All other services (seat selection, cabin baggage, registered baggage, etc.) are charged additionally. Free online check-in is available, subject to availability at the departure airport.

In the PROMO ticket type, only handbags/personal items (max. 40x30x15 dimensions and can be placed under the seat) are free of charge. Passengers who choose a PROMO ticket can purchase 1 piece of cabin baggage (8kg, 10EUR) and, if necessary, additional baggage at the "Services" step during the reservation or on our "Additional Services" page, where you will enter with the PNR number you receive after purchasing your ticket.

Ticket Safe

The Ticket Safe option is an additional service we offer to our passengers to be able to change their reservation up to 48 hours before the flight.

Changes can be made to date or destination. If the price of the new reservation is higher than the original one, the difference will be charged to the passenger, plus fees and taxes.

Ticket Safe option can be added during reservation only by paying 10 EUR per passenger/one way. The option is visible for all flights starting 72 hours after the reservation day.

The Ticket Safe option is for valid for Eco and Flex tickets only. Premium Ticket includes the right to change the reservation up to 48 hours before the flight.

No, the service is non-refundable when the passenger cancels the reservation. If Corendon Airlines cancels the flight and the Ticket Safe option has not been used by the passenger they will be refunded.

Open Flex

Open Flex is the option that gives you the right to change your open ticket through our website without any extra charge until June 15, 2023. Your open ticket needs to be between November 2022 – March 2023.

Open Flex is valid for the open tickets between November 2022 and March 2023.

You can use your Open Ticket for any flight in the same country with your open ticket until June 15, 2023 without any price difference.

If you wish to use your reservation for a flight after 15 June 2023, the change rules for the original ticket type (ECO, FLEX, PREMIUM) will apply and you will be charged if there is a price difference between the two tickets.

The flight change via Open Flex must be among different destinations of the same country.


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