Ticket operations

We aim to make it as crystal clear as possible when you need more information on ticket operations. Here you will find the most frequently asked questions and their answers.

General

General

When purchasing my ticket what methods of payment do you accept?

You can make your payment with VISA, MasterCard, Sofort Überweisung and IDEAL via our website.

Can tickets be purchased on behalf of someone else?

Yes, you can purchase a ticket on behalf of someone else.

Can I transfer my ticket to someone else?

Our tickets are non-transferable. Should you be unable to travel please contact our call centre. Depending on the ticket fare purchased you may be entitled to make changes to your booking or receive a partial refund depending on the date of departure.

Are there any additional costs or is everything included in the ticket price?

Our ticket prices include all costs and fees for all services that are included in the selected ticket class.

How do you calculate the rebooking fees or the cancellation fees?

Reservations are considered to be complete after payment. No refund will be made if the passenger fails to fly. Cancellations and changes to your ticket after booking will be charged over the net ticket fee in accordance with the following rules.

In case of cancellation, refunds will be made on the net ticket fee and the Service Fee will not be refunded.

In case the ticketed passenger does not come to the flight (evaluated as a no-show), only the airport taxes collected from the passenger during the reservation are refunded, to be valid for reservations made after 20.02.2020. Service fee and fuel charge are not considered within the scope of this tax refund. This rule does not apply to passengers whose ticketing is made through a tour operator.