We aim to make it as crystal clear as possible when you need more information on baggage operations. Here you will find the most frequently asked questions and their answers.
How do I check my baggage in?
Your baggage will be taken from you at the airport when you check in. Should you have chosen the convenience of On-line check in you can use our bag drop that is open for the duration of normal check in.
What does checked baggage mean?
Checked baggage is luggage that goes in the cargo hold under the plane during the flight.
Can you guarantee my luggage will arrive undamaged?
Corendon Airlines cannot be held responsible for any damage, delay or loss of fragile, perishable or items of value such as Jewellery, documents, electronics or precious metals.
For peace of mind, we recommend taking out insurance to cover your baggage for loss, delay or damage.
Do you offer assistance with luggage at the airport?
Please contact the airport you are travelling from who may be able to assist.
If I have added extra baggage to my booking but, my flight is cancelled, will I receive a refund?
This will all depend on the circumstance of why your booking was cancelled. If Corendon Airlines cancels for any unforeseen circumstance then a full refund of your ticket fare including any extra baggage added will be issued. Should you cancel for whatever reason then this will depend on the type of fare you have booked.
Please note should you have booked through a third-party agency all and any refunds will be managed through your tour operator or travel agent.
What is the size and weight limits of hand luggage?
Each passenger over the age of two may only carry one carry-on bag at a time. The hand luggage must not weigh more than 8 kg and must not exceed the dimensions 55x40x25cm. Parents of babies under the age of two are allowed to carry a diaper bag with nappies and baby food sufficient for the duration of the flight.
A musical instrument not exceeding 100cm in length may be taken on board instead of hand luggage.
Apart from hand luggage, we accept a handbag, a document bag, a camera bag or a laptop bag.
Can I add extra baggage to my booking?
Yes, extra baggage allowance can be added to your booking. The amount of baggage you can add will depend on the destination you are travelling to.
Details can be found at https://www.corendonairlines.com/baggage-allowance/baggage-restrictions
How many kilograms of baggage allowance do I have on my flight?
Except for hand baggage the total weight of your hold baggage will depend on the ticket fare you have purchased and the destination you are travelling to.
Details can be found at: https://www.corendonairlines.com/rules-and-regulations/baggage-rules
Does my child receive the same baggage allowance as an adult?
Infants with booked seats and children over 2 years old have the same hold luggage allowance as adults depending on the ticket fare booked.
How much free baggage allowance does an infant receive?
On flights to and from Germany, Austria and Switzerland, babies have 10Kg of baggage allowance. On all other route's babies do not have any baggage allowance.
Babies are not entitled to hand luggage allowance; however, one bag is accepted on the plane provided that it contains diapers and food for babies and does not exceed the maximum dimensions of hand luggage. You are allowed to take into the cabin, each of which cannot exceed 100ml a total of 10 containers (bottle/baby bottle) of ready-made food. Our cabin crew is on hand to provide you with hot water.
You are able to take on board free of charge 1 pushchair per baby (including a twin pushchair in case of twins) or a car seat or baby carriage. Due to cabin safety rules these items must be stored in the hold. However, you can take your pushchair or car seat to the door of the aircraft.
Should you wish to take a second pushchair or baby seat or a travel cot with you the weight of this will be deducted from the total baggage allowance of the adults on the booking.
How many pieces of luggage can I check in?
Passengers flying alone or together may divide their baggage allowance and purchased additional baggage as they wish. Please note that one piece of baggage may not weigh more than 32 kg.
What items are not allowed to be carried in my baggage?
As per the regulations, it is forbidden, with some exceptions, for passengers to put items into the airplane which fall within the scope of the dangerous goods category, as it poses a risk to flight safety.
Substances falling into the dangerous substance category are: Explosives, gases, flammable substances, oxidizers and organic peroxides, corrosives, infectious and toxic substances, radioactive materials and lithium batteries, other dangerous substances such as environmentally hazardous and magnetic substances.
Hazardous substances specified in the table below can be carried along with the passenger within certain rules.
Other restrictions arising due to national and international regulations (such as liquid and customs restrictions) should also be taken into account, except for the following conditions. For details, contact firstname.lastname@example.org.
Your baggage can be opened by the authorities for security reasons. Corendon Airlines shall not be liable for any damage that may occur if it is locked.
|Dangerous Goods Table||Cabin Luggage||Hold Luggage|
|Alcohol||Alcoholic beverages, when in retail packaging, containing more than 24% but not more than 70% alcohol by volume, in receptacles not exceeding 5 L, with a total net quantity per person of 5 L.|
|Portable electronic devices must be carried in carry-on baggage only|
|All spare batteries, including lithium metal or lithium ion cells or batteries||Portable electronic devices must be carried in carry-on baggage only. These batteries must be individually protected to prevent short circuit. Please note once approval is received these must be carried in the cabin only and cannot be stored in the hold.||Approval is required from email@example.com|
|Electronic cigarettes||e-cigarettes (including e-cigars, e-pipes, Electric Portable Incense (Perfume) Burner or other personal vaporizers) containing batteries must be individually protected to prevent accidental activation.|
|Lithium battery powered electronic devices||Lithium ion batteries for portable (including medical) electronic devices, a Wh rating exceeding 100 Wh but not exceeding 160 Wh. For portable medical electronic devices only, lithium metal batteries with a lithium content exceeding 2 g but not exceeding 8 g. These devices can be carried in either the cabin (depending on size or the hold)||Approval is required from firstname.lastname@example.org|
|Portable electronic devices containing non-spillable batteries||Such as watches, calculating machines, cameras, cellular phones, laptop computers, camcorders, etc., when carried by passengers or crew for personal use. Batteries must not exceed 2 g for lithium metal batteries and 100 Wh for lithium ion batteries.|
|Portable electronic devices containing non-spillable batteries||Batteries must be 12 V or less and 100 Wh or less. A maximum of 2 spare batteries may be carried. Batteries can be carried in either the cabin or hold.||Approval is required from email@example.com|
|Spare Lithium batteries||Lithium ion batteries for portable (including medical) electronic devices, a Wh rating exceeding 100Wh but not exceeding 160 Wh. For portable medical electronic devices only, lithium metal batteries with a lithium content exceeding 2 g but not exceeding 8 g. Maximum of two spare batteries in carry-on baggage only. These batteries must be individually protected to prevent short circuits. Please note spare batteries where approved can only be carried in the Cabin.||Approval is required from firstname.lastname@example.org|
|The batteries for such wheelchairs must not exceed 300|
|Mobility Aids: lithium-ion batteries (collapsible)||Mobility Aids: Battery-powered mobility aids with lithium-ion batteries (collapsible), lithium-ion battery must be removed and carried in the cabin. The batteries for such wheelchairs must not exceed 300 watt hours or for a device that is fitted with two batteries required for operation, each battery must not exceed 160 watt hours. A maximum of one extra spare battery not exceeding 300 watt hours or two spares each not exceeding 160 watt hours each can be carried in the cabin.||Approval is required from email@example.com|
|Mobility Aids Non-spillable||Mobility Aids: Battery-powered wheelchairs or other similar mobility devices with non-spillable-wet batteries or with batteries which comply with IATA Dangerous Goods Regulations Special Provision A123 or A199, provided the batteries are protected from short circuit, e.g. by being enclosed in a battery container, and the battery is securely attached to the wheelchair or mobility aid||Approval is required from firstname.lastname@example.org|
|Mobility Aids Spillable||Mobility Aids: Battery-powered wheelchairs or other similar mobility devices with spillable batteries or with lithium batteries Provided that the wheelchair or mobility aid can be loaded, stowed, secured and unloaded always in an upright position then the battery may remain installed in the wheelchair. The battery terminals must be protected from short circuits, e.g. by being enclosed within a battery container, and the battery must be securely attached to the wheelchair or mobility aid.||Approval is required from email@example.com|
|Personal motorised vehicles||For safety reasons, we can’t accept personal motorised vehicles such as hoverboards, mini-Segways and smart or self-balancing wheels on our flights.|
|Fuel Cells||Fuel cells containing fuel, powering portable electronic devices (e.g. cameras, cellular phones, laptop computers and camcorders).|
|Non-flammable, non-toxic aerosols|
|Chemical and toxic substances||Cleaning materials and chemicals that are corrosive or toxic. Bleach etc.|
|Flammable Substances||Lighter gas, camp cylinder and other flammable paints, oils, gases, liquids and solids.|
|Non-flammable, non-toxic aerosols||
(incl. aerosols) such as hair sprays, perfumes, colognes and medicines containing alcohol. The total net quantity of all above mentioned articles must not exceed 2 kg (4.4 lb) or 2 L (2 qt), and the net quantity of each single article must not exceed 0.5 kg (1 lb) or 0.5 L (1 pt).
Please note that if you would like to take these into the cabin then you are limited to a maximum of 100 ml.
|Insulated packagings containing refrigerated liquid nitrogen||Fully absorbed in a porous material containing only non dangerous goods. Can be carried in the checked baggage or hand luggage.||Approval is required from firstname.lastname@example.org|
|Liquid Oxygen||Units containing refrigerated liquid oxygen|
|Oxygen or air||Corendon Airlines does not allow personal Oxygen cylinders on board the aircraft. Corendon Airlines have cylinders available at a fee to use however, you must book this prior to travel as only 2 cyclinders are carried per flight.|
|Mercury barometer or thermometer||Carried only by a representative of a government weather bureau or similar official agency. Prior approval must be given by Corendon Airlines and the item must be carried in Cabin Luggage||Approval is required from email@example.com|
|Medical or clinical thermometer||One piece can be carried in the checked baggage, 1 in the Cabin baggage and 1 in the protective container on your person.|
|Personal and Professional|
|Dry ice (carbon dioxide, solid)||Liquid nitrogen, insulated cooling containers. Can be carried in the checked baggage* or hand luggage. Max. 2,5 kg per person||Approval is required from firstname.lastname@example.org|
|Heat producing items||Such as under water diving flashlight or battery soldering devices. Once approval is given they can be carried in either the cabin or hold.||Approval is required from email@example.com|
|Matches, safety (one small packet) or a small cigarette lighter||Matches, safety (one small packet) or a small cigarette lighter that does not contain unabsorbed liquid fuel, other than liquefied gas, intended for use by an individual when carried on the person. Lighter fuel and lighter refills are not permitted on one’s person or in checked or carry-on baggage. Note: “Strike anywhere” matches, “Blue flame” or “Cigar” lighters are forbidden.||One Piece can be carried on the passengers person|
|Pressure tubes||Fire extinguisher tubes, carbon dioxide tubes etc.|
|Security-type attaché cases||Security-type attaché cases, cash boxes, cash bags, etc. incorporating dangerous goods, such as lithium batteries and/or pyrotechnic material|
|Self inflating Life Jackets||IATA DG regulations state that a lifejacket fitted with no more than 2 cylinders and no more than 2 spare cartridges may be carried in carry-on or checked baggage, You must get aproval by Corendon Airlines prior to your flight.||Approval is required from firstname.lastname@example.org|
tools capable of being used either to cause serious injury or to threaten the safety of the aircraft, including:
• drills and drill bits, including cordless portable power drills,
• tools with a blade or a shaft more than 6cm capable of use as a weapon, such as screwdrivers and chisels, saws including cordless portable power saws,
• bolt guns and nail guns
|Restricted Smart Devices|
|Apple MacBook Pro||
The European Aviation Safety Agency (EASA) states that any Apple MacBook Pro laptops purchased between 2015 and 2017 are not allowed to be carried in the hold of the aircraft.
Passengers can carry their laptops as Cabin baggage but, the lap top must remain closed for the duration of the flight.
|Samsung Galaxy Note 7||The Department of Transportation state that the Samsung Galaxy Note 7 is a fire hazard.|
|Weapons, Ammunition and Exlosives|
|Ammunition||Ammunition (cartridges for weapons), securely packaged (in Division 1.4S, UN 0012 or UN 0014 only), in quantities not exceeding 5 kilograms’ gross weight per person for that person’s own use. Allowances for more than one person must not be combined into one or more packages.||Approval is required from email@example.com|
|Items containing explosives||All fireworks and any other items containing explosives, for example Christmas crackers, firecrackers, bottle rockets, poppers and sparklers, are forbidden to be carried either as carry-on baggage or as checked baggage on our flights|
|Objects with a sharp point or sharp edge||
Objects with a sharp point or sharp edge capable of being used to cause serious injury, including:
• items designed for chopping, such as axes, hatchets and cleavers,
• ice axes and ice picks,
• razor blades,
• box cutters,
• knives with blades of more than 6 cm
• scissors with blades of more than 6 cm as measured from the fulcrum,
• martial arts equipment with a sharp point or sharp edge,
• swords, swordsticks and sabres,
• ski and walking/hiking pole and crampons,
• ice skates,
• arrows, darts, harpoons, machetes and spears
• devices for shocking, such as stun guns tasers and stun batons,
• animal stunners and animal killers
• disabling and incapacitating chemicals, gases and sprays, such as mace, pepper sprays, capsicum sprays, tear gas, acid sprays and animal repellent sprays.
* In the checked baggage - baggage given under the airplane
**On the person - in the passenger's pocket or in her/his hand or attached to her/him
In addition to the hazardous substances listed above, the following items cannot be carried in the cabin as hand baggage:
- Plastic or metal toy gun or blank cartridge guns
- Catapult, slingshot
- Sharp object, fork, knife, spoon, scoop
- Knives of any length
- Razor blade
What should I do if I have precious items in my baggage?
Precious items should not be placed in the hold of the aircraft. Any precious items should be sent via a cargo service. Please note should you choose to place any precious items into your hold luggage Corendon Airlines cannot be held responsible for any loss or damage items.
Details can be found at: https://www.corendonairlines.com/support-center/baggage-allowence
What can I carry in my hand luggage?
Hand Luggage refers to items which are carried in the cabin. Customers usually carry valuable items, medication or items for use during the flight.
Hand Luggage shall be restricted to one bag per passenger with a seat. Your hand luggage should weigh no more than 8 kgs and a maximum size: 55*35*25 cm
Can I carry liquid in the cabin?
Yes, you can carry liquid in your hand luggage provided you comply with the regulations.
- Liquids can only be carried in a container no larger than 100ml.
- All liquid containers must be stored in a transparent plastic bag.
- The bag must be able to zip shut and cannot exceed 20 x 20 cm.
- All liquids must be presented at the security checkpoint at the airport.
- You can bring a maximum of 10 containers of 100ml.
- Prior to the arrival to the airport, please ensure that your liquids are stored correctly in the transparent plastic bag.
We recommend that you limit your items to the amount you may need during the flight.
Where possible, place liquids into your hold baggage.
Please note any liquids that do not comply with the security regulations will be rejected and may be confiscated by security. Corendon Airlines does not accept any liability.
How do I know what customs regulations there are at the airport I am arriving into?
We recommend that you check the customs practices of the country you will be travelling to before your travel via their government website.
Corendon Airlines does not accept any liability in case of non-compliance with the relevant customs rules / in case of improper goods transportation
Sports & medical equipment
Can I take my medication with me?
You can take any medicines and medical equipment that you need to have with you (subject to size regulations). Some medical devices need to be booked prior to travel therefore we ask if you are travelling with any medical devices that you contact our special assistance team prior to departure.
Please note we recommend you check any prescribed medication is allowed to be taken into the destination you are travelling.
Should you have any specific requests relating to your medication or medical equipment please visit: https://www.corendonairlines.com/support-center/contact/special-request-form
How should I carry my medication?
We advise all customers to carry any essential (or a small supply of) medication in their hand luggage in case of any issues that may occur with hold luggage.
Should you have any specific requests relating to your medication or medical equipment please visit: www.corendonairlines.com/support-center/contact/special-request-form
What documents are needed for my medication?
All passengers are required to carry a doctor's certificate (dated within 1 month of travel) with them in order to carry any needles, medication requiring a prescription or similar medical products.
It is the passenger's responsibility to ensure that you follow all rules and customs regulations for the country you are departing and arriving to. We cannot accept responsibility for any medication or equipment that cannot be permitted to be taken on board the aircraft due to safety and custom regulations.
Can I take tennis equipment with me?
Our passengers can carry tennis equipment as part of their checked-in baggage without the need for advance notice or a special approval. Where the baggage allowance is exceeded, our baggage rules shall apply.