Rules and regulations

As Corendon Airlines, we organize safe and comfortable direct flights to 145 airports in 45 countries. You can find all flight regulations concerning our operations on this page. We have collected all the information you may need from updates about Covid-19 measures to rules implemented when traveling with your pet, from special conditions to necessary documents and more.


Tickets and Reservation


 
 
 

General information

Corendon Airlines takes care of the air transportation of the person, whose name is mentioned on the transportation ticket (plane ticket, or any other in copy issued transportation ticket). The transportation ticket (plane ticket) is not transferable to third persons. When travelling without an electronic ticket, it is necessary that you can show a valid plane ticket issued in your name at any stage during the journey. When travelling with an e-ticket, you have the right of transportation if the e-ticket is issued in your name and if you can show a valid identification at any stage during the journey.

A booked reservation is not transferable to another person and cannot be issued in another’s name. Changes in the travel route, travel date and time are only possible if the rules allow this. If on the request of a traveller changes are made in the travel date or travel route, resulting in a price difference, then the traveller will be charged for this difference in price. After the departure of a scheduled flight it is not possible to change a reservation, to cancel a ticket, or to restitute payment.

Restitution of a payment by credit card will be transferred to the account of the credit card holder by the organisation that has issued the ticket. This can be an authorised sale office, a call center, or an agency of Corendon Airlines. Restitution of a cash payment can only be made by the organisation that has received the cash payment.

Corendon Airlines is not responsible, unless serious shortcoming is proven, if during the booking of a reservation in the electronic reservation system an electricity cut, defect, failure, break down, delete, loss, delay in processing or contact, computer virus, connection failure, theft, loss or unlawful access to data, change or use of such, occurs.

 

Changes and cancellation

With the acceptance of the plane ticket the traveler agrees to the below mentioned rules and accepts that these rules will be applied. After payment is made the reservation is considered to be definite. If later a change or cancellation in the reservation data and in the plane ticket is made, then the below mentioned

“In case of cancellation where applicable your refund will be made on the ticket fare however; any service charges you may have paid will not be refunded. In case of no refund due to the timings of the cancellation you will be able to claim back your Air Passenger tax back”

Penalties in case of cancellation
  ECO FLEX PREMIUM
Last Day 100% 100% 100%
1 day - 1 week 100% 70% 50%
1 week - 1 month 100% 50% 10%
More than 1 month 100% 30% 0%
 
Penalties In Case Of Rebooking
  ECO FLEX PREMIUM
Last Day 100% 100% 100%
1 day - 1 week 100% 50% 30%
1 week - 1 month 100% 30% 0%
More than 1 month 100% 10% 0%

 


Couldn’t find what you’re looking for? Contact us
Couldn’t find what you’re looking for? Contact us