General information

Corendon Airlines takes care of the air transportation of the person, whose name is mentioned on the transportation ticket (plane ticket, or any other in copy issued transportation ticket). The transportation ticket (plane ticket) is not transferable to third persons. When travelling without an electronic ticket, it is necessary that you can show a valid plane ticket issued in your name at any stage during the journey. When travelling with an e-ticket, you have the right of transportation if the e-ticket is issued in your name and if you can show a valid identification at any stage during the journey.

A booked reservation is not transferable to another person and cannot be issued in another’s name. Changes in the travel route, travel date and time are only possible if the rules allow this. If on the request of a traveller changes are made in the travel date or travel route, resulting in a price difference, then the traveller will be charged for this difference in price. After the departure of a scheduled flight it is not possible to change a reservation, to cancel a ticket, or to restitute payment.

Restitution of a payment by credit card will be transferred to the account of the credit card holder by the organisation that has issued the ticket. This can be an authorised sale office, a call center, or an agency of Corendon Airlines. Restitution of a cash payment can only be made by the organisation that has received the cash payment.

Corendon Airlines is not responsible, unless serious shortcoming is proven, if during the booking of a reservation in the electronic reservation system an electricity cut, defect, failure, break down, delete, loss, delay in processing or contact, computer virus, connection failure, theft, loss or unlawful access to data, change or use of such, occurs.

Corendon Airlines reserves the right to expand the scope of all paid products and services and/or change their prices at any time without any given reason. No natural or legal person can claim any rights other than the provisions written here. The right to decide on controversial issues belongs entirely to Corendon Airlines. Corendon Airlines data privacy practices and General Conditions of Carriage apply.

Changes and cancellation

Passenger accepts and undertakes the following rules at the time of ticket purchase:

• Reservations are considered to be complete after payment. No refund will be made if the passenger fails to attend the flight. Cancellations and changes to your ticket after booking will be charged on top of the net ticket fee in accordance with the following rules.
• In case of cancellation, refunds will be made on the net ticket fee and neither the service fee nor the fuel surcharge will be refunded.
• In case the ticketed passenger does not attend the flight (evaluated as a no-show), only the airport taxes collected from the passenger during the reservation are refunded, valid for reservations made after 20.02.2020. The service fee and fuel surcharge are not considered within the scope of this tax refund and will not be refunded. This rule does not apply to passengers whose ticketing is made through a tour operator.
• If the purchased ticket is cancelled by the passenger within 24 hours, the fuel surcharge will be refunded only via the website or mobile application for all fare types. The fuel surcharge will not be refunded for cancellations made through the Call Centre.
• As a passenger; you always have the right to provide proof that for cancellation costs Corendon Airlines has no loss or that the loss has been significantly lower.
• The extra discount applied on return tickets (round-trip discount) will be invalidated and non-refundable if one of the flights is canceled upon the request of the passenger.
• If a regular ticket is cancelled at the request of the passenger or a ticketed passenger doesn't show up for the flight, any additional service purchased is non-refundable.
• Should you have booked through a third-party agency or tour operator, all and any refunds are requested from the tour operator or travel agent that the ticket was issued by, and in this case additional services purchased through website is non-refundable.

Open ticket

Classic open ticket

If your Corendon Airlines ticket (Eco, Flex, Premium); has been suspended due to the current period conditions, you can change your ticket through the My Account, which you can access by logging into on our website.

You can find the rules about your classic open ticket transactions below:

• Your open ticket must be used within 1 year of the date of change. Passengers who want to keep their ticket in Open Ticket status for 1 year are required to confirm by entering their PNR and surname on this page.
• If you want to change your ticket once you have a confirmed flight, the newly chosen date must be 7 days prior or 7 days after the original flight to avoid any price differences and penalties. Outside the free date range, change rules of the original ticket type (Eco, Flex, Premium) will apply and if there is a price difference between the two tickets then it will be charged. If you want to make a new reservation and the price of the flight is lower than the ticket price in your old reservation, the difference will not be refunded.
• In case you want a refund, you can notify us of your cancellation request by logging into our website or by contacting us through the numbers on our Contact page. Your refund transaction will be done within 1 week.
• If you do not take any action, your ticket price will be automatically refunded to the account you paid your reservation with. Please note; this can take up to 4 weeks.
• You can amend the countries of your outbound and return ticket with no price difference.
• Open tickets cannot be transferred to another person and a passenger's name cannot be changed.
• If you need to cancel your Open Ticket, you will receive a full refund of the ticket price and additional services (if purchased). The ticket must be cancelled within a year of the open ticket creation in order to receive a refund.

If you want to reissue your open ticket to another flight or cancel your open ticket, we ask that you manage your booking via our website. If you're not able to do it from our website, please contact us via the Call Centre team.

*Passengers who want to keep their ticket in Open Ticket status for 1 year are required to confirm by entering their PNR and surname on this page.

In case of flight cancellations made by Corendon Airlines or if the passenger who purchased the campaign ticket states that he or she will not be able to fly due to a positive Covid test result, the campaign ticket is upgraded from PROMO to ECO ticket type.