Rules and regulations

As Corendon Airlines, we organize safe and comfortable direct flights to 165 airports in 65 countries. You can find all flight regulations concerning our operations on this page. We have collected all the information you may need from updates about Covid-19 measures to rules implemented when traveling with your pet, from special conditions to necessary documents and more.


Special conditions

 
 
 

Pets

Am I allowed to bring my pet?

Pets accompanied by their owner are allowed onboard the aircraft.

It is the responsibility of the passenger/animal owner to comply with the applicable regulations and to have all necessary documents regarding the transportation of pets.

The only pets accepted by Corendon Airlines on planes are cats and dogs.

Pets must sit on the floor in the cabin during the flight. When buying a ticket, you are kindly requested to notify us that you will be accompanied by a pet.

A total of 4 pets can be transported within the passenger cabin. Pets carried in the cabin cannot travel in the first or emergency exit rows.

Passengers with pets must be seated in the window seat.

You can register your requests for the transportation of pets from the special service section on the main screen of our website.

In accordance with European Union Laws (EU-VO 576/2013);

1. Pets must be at least 4 months old for flights within the European Union.

  • The rabies vaccination when the pet is 12 weeks old.
  • Waiting time of at least 3 weeks after rabies vaccination.

Required Documents:

  • Date of microchip placement
  • Date and validity period of rabies vaccine
  • Echinococcus multilocularis treatment status confirmed within your pets passport
  • Health certificate
  • Written declaration that the carriage is for non-commercial reasons
  • Passport

https://ec.europa.eu/food/animals/pet-movement/eu-legislation/non-commercial-eu_en

This rule is also valid for flights to European Union destinations from the "Listed Third Countries" specified in the regulation no EU- 576/2013. (For example, flights from Switzerland, England to European Union destinations)

2. Pets must be “at least 7 months old” for flights to European Union destinations from “3rd countries that are not listed” specified in the EU-VO 576/2013 regulation. (For example, flights from Morocco, Gambia, Egypt, Turkey to European Union destinations)

  • The rabies vaccination when the pet is 12 weeks old.
  • Waiting time of at least 3 weeks after rabies vaccination.
  • Blood testing after the above periods and waiting for an additional 12 weeks.

Required Documents:

  • Date of microchip placement
  • Date and validity period of rabies vaccine
  • Echinococcus multilocularis treatment status confirmed within your pets passport
  • Blood test (sending the blood test to a laboratory approved by European Union)
  • Health certificate
  • Written declaration that the carriage is for non-commercial reasons
  • Passport

https://ec.europa.eu/food/animals/pet-movement/eu-legislation/non-commercial-non-eu_en

The "third countries included/not included in the list" class specified in the European Union EU-VO regulation 576/2013 can be accessed from the link below::

https://www.bmel.de/DE/themen/tiere/haus-und-zootiere/heimtiere-einreiseregelung.html

In line with current EU transportation rules, and as far as the capacity allows, Pets with a max. weight of 8 kg need to travel in waterproof lockable cages, or travel bags of max. 55 x 35 x 25 cm and maximum 4 pets are allowed to travel inside the cabin of Corendon Airlines aircraft.

PETS IN CABIN €40

 

Pets heavier than 8 kg (maximum 4 pets are allowed in total) are transported in the ventilated hold compartment. (This service is currently not available on our flights. Thank you for your understanding.)

 

Transportation of the dog species listed below is not allowed:

  • Pitbull Terrier
  • American Pitbull
  • American Staffordshire Terrier
  • Staffordshire Bullterrier
  • Bull terrier
  • American Bulldog
  • Dogo Argentino
  • Fila Brasiliero
  • Kangal (Karabaş)
  • Kafkas Shepherd Dog
  • Mastiff
  • Mastino Napoleta

This is applicable to thoroughbred dogs, as well as non-true-bred dogs subject to breeding.

Service/Guide Animal:

In general, a service animal is an animal trained to perform duties to help an individual with a disability or medical problem in their day to day activities.

Requirements for guide dogs are as follows:

  • Trained guide dogs: Seeing Eye or hearing dogs for visually impaired, Deaf, pulling wheelchairs, carrying and picking up things for people with mobility impairments, or, assisting persons with mobility balance impairments.
  • Medical support dogs: which alert the owner for epilepsy seizures, or similar issues.
  • Emotional support animals: which assist their handler with a psychiatric disability, such as posttraumatic stress disorder, schizophrenia, depression, anxiety, and bipolar disorder. Only dogs and cats are accepted.
  • Search and rescue dogs: only at emergency situations, and with special permission (normally considered as AVIH)

Other animals such as companion dogs are not considered as service animals.

  1. The booking of the service animal has to be coordinated by the responsible Tour Operator or directly by the customer with Corendon Service Center department.
  2. Passengers are allowed to transport their service animal, either in the cabin - even if the animal weighs more than 8 kg - or in the hold (AVIH).
  3. Unless advised otherwise by Corendon Ground Operations, a maximum of 2 service animals can be accepted on a Corendon Airlines flight.
  4. Service animals will not be counted as a Pet in Cabin, and can be accepted regardless the allowable number of Pet in Cabin.
  5. The animals, which are categorized as dangerous at Pet in Cabin/Avi in Hold chapters, will not be accepted as service animal.
  6. Guide dogs and medical dogs are permitted in the cabin without a muzzle, however the owner should bring a muzzle and use it in case dog starts to get restless during the flight.
  7. Emotional support dogs and search and rescue dogs must use a muzzle during flight. The muzzle will be checked during check-in.
  8. All service dogs must be on a leash at all times.
  9. A psychiatrist report will be required indicating the psychological need for emotional support animal. A medical report of the passenger will be required for accepting medical support dogs. The copy of the reports will be handed over to the cabin crew. 
  10. The passengers with service animals are preferred to be seated windowside of the cabin, provided that it is not an Emergency Exit row. The seating positions of the service dogs and the PETC’s should be arranged with reasonable distance, in case there is a possibility of disturbance.
  11. The carriage of the service animal is free-of-charge. 
  • The passenger is required to securely hold the dog’a harness / leash for take-off, landing and during turbulence.
  • Trained Service Animals are not permitted on the seats or in emergency exit rows nor will the Trained Service Animal be provided food, water or inflight amenities made for guests (e.g. pillow, blanket, food, water, etc).
  • On a destination of 8 or more hours long, Corendon Airlines requires a passenger using a Trained Service Animal to provide documentation that the animal will not need to relieve itself on the flight or that the animal can relieve itself in a way that does not create a health or sanitation issue on the flight. 
  • Corendon Airlines will not be liable for injury or to loss, delays, sickness or death of such animals or in the event that it is refused entry into or passage through any country, state or territory.

 

Restrictions AVI-in- hold & pet-in cabin at certain German airports

At some airports in Germany there are restrictions on the transportation of AVI-in-hold and pet-in-cabin. Karlsruhe/Baden-Baden FKB and Memmingen FMM prohibit the access of pets, arriving via flights from non-Schengen countries. However, flights departing from FKB and FMM are not subject to restrictions. The reason is, that no veterinary clinic is present at the airport. At other German airports no restrictions are in force.

Detailed information is available on the links below.

FKB: https://www.baden-airpark.de/en/passengers-and-visitors/service-at-the-airport/#animal-Transports
FMM: https://www.allgaeu-airport.de/home/rund-ums-fliegen/informieren/reiseinformationen/

 

Children

Children under 6 years of age may only fly if accompanied by an adult.

Children between 6 and 12 years of age may travel unaccompanied provided that: They are accompanied to the airport of departure by a legally authorised adult. The accompanying adult shall hand the child’s travel documents required for departure and a form of indemnity (Discharge of Responsibility for unaccompanied minors under the age of 12) to the airline staff at the airport. At the airport of arrival, a legally authorised person designated by the parents or legal guardians will meet the child.

Unaccompanied minors shall remain in the care of the legally authorised adult until the flight has been called for boarding. A staff member shall accompany the minor to the aircraft and will entrust the child to the care of the cabin crew. The accompanying adult is requested to stay at the airport until the aircraft has taken off.

For an unaccompanied child younger than 12 years, a fee of € 25 will be charged per one-way ticket. (This service is currently not available on our flights. Thank you for your understanding.)

Only two unaccompanied children younger than 12 can be accepted on one flight. (This service is currently not available on our flights. Thank you for your understanding.)

 

Special assistance and care

Passengers with restricted mobility

Passengers with reduced mobility are the passengers with limited capability of movement due to their physical disability (sensory or movement system), mental disability, age, illness, or other disabilities. The passengers in this category are accompanied by the ground staff after landing and to the aircraft after the completion of the Check-in operation. Corendon Airlines pays special attention to disabled and sick passengers. In order for the disabled or sick passenger to travel smoothly, the support adapted to the needs of the person should be planned in advance. Our passengers having such conditions are required to give information to the agency from which they purchased their tickets during the booking or by filling out the Special Request Form on our website and to obtain confirmation that the assistance can be arranged for their specific flight.

Since the wheel-chair support will be evaluated according to the limited resources on the aircraft, once it is confirmed, you will be informed as soon as possible by the communication method you choose to contact us (call centre, sales office, and agency).

Additional Services

In accordance with the safety rules, our passengers with disabilities and reduced mobility shall not sit in the seat rows located around the emergency exits of the aircraft. The seats of our disabled and reduced mobility passengers, whom seats are allocated except for the seats designated during the Check-in operation, are replaced by our cabin crew according to the safety rules. Our passengers with reduced mobility can only travel on window seats (A and F seats). Seats other than these can be allocated according to the physical condition of the passengers depending on the assessment of the airport Check-in personnel.

1. Passengers with wheelchair: The wheelchair users are served according to the disability degrees stated below.

WCHR:  (Passenger with slightly reduced mobility) Needs help when getting on/off the aircraft at the airport building, can get on the bus on the airport apron, needs no help on stairs, needs no help when sitting on the seat or getting up and going to the toilet in the cabin.

WCHS:  (Passenger with very restricted mobility) Needs help when getting on/off the aircraft at the airport building, cannot get on the bus on the airport apron, needs help on stairs, needs no help when sitting on the seat or getting up and going to the toilet in the cabin.

WCHC:  (Completely immobile passenger) Can use a passenger seat with upright backrest, cannot make long journeys alone without a companion. For instance, sitting/getting up on the seat in the cabin, going to toilet - paraplegia/hemiplegia, multiple sclerosis, etc. If requested by the passenger, wheelchair service is provided free of charge by Corendon Airlines.

For wheel chairs and types;

When you notify us at least 48hrs before the scheduled departure time of your flight, we can ensure that you recieve the service you need in the best way possible by directing this request to the airport service provider. It may not be possible for the airport to provide timely service for the requests made less than 48 hours before the scheduled departure time of the flight. In order for us to provide you a smooth travel experience, it is very important that you share correct information and on time. Corendon Airlines does not accept any responsibility for any setback that may occur at the airport regarding requests of our passengers who did not give any notification. Sizes of wheelchairs to be carried should not be larger than 86*86*86 cm. It is the responsibility of the passenger to ensure the wheelchair is correctly folded or if applicable batteries disconnected and stored in the correct containers in order for it to be loaded on the aircraft. Ground handling officers do not have the necessary equipment to disassemble batteries or chargers. Therefore, it can only be transported if it is ready for the flight. In order to prepare these and similar items for the flight, an application shall be made to the counter at least 2 hours in advance. Wheelchairs with non-spillable and dry batteries or non-spillable wet batteries can be transported in the cargo compartment of the airplane, provided that the battery is disconnected, securely attached to the wheelchair and the poles of the battery are insulated. If the wheelchair cannot be loaded upright, be stacked, secured and emptied, its battery must be disconnected and taken to the baggage compartment separately. For transportation, the battery must be placed in a plastic bowl or container, thereby the contamination and corrosion of the cargo compartment shall be prevented.

Wheelchair wage tariff:
Wheelchair services are free of charge for those passengers that meet the following conditions

  • Our Passengers 65yrs old or over
  • Our passengers with a disability card
  • Our passengers with a medical report stating the passenger is in need of a wheelchair
  • Our passengers who bring their own wheelchairs

 

2.Passengers with a hearing disorder:

One-to-one briefings are given by the cabin crew regarding safety rules. In addition, cards with safety instructions in braille are available in the cabin.

Passengers with a vision disorder cannot occupy aisle and emergency exit seats in the aircraft for safety reasons.

Guide dogs are carried free of charge by Corendon Airlines. If a passenger with a vision disorder is accompanied by a guide dog, then the guide dog may travel in the cabin under the following conditions:

  • It must accompany a blind passenger who is dependent on the dog.
  • The guide dog should be properly harnessed, muzzled and lined and the relevant equipment should not be removed during flight.
  • The guide dog should sit at the passenger’s feet at a window seat and never at an emergency exit or aisle seat.
  • The guide dog should have valid vaccination papers.

Under no circumstances will transportation be provided to a person who:

  • Has a contagious/infectious disease, e.g. chicken pox, open tuberculosis, infectious hepatitis, scarlet fever, diphtheria, measles, or any other disease spread by air or touch.
  • Has suffered a heart attack or stroke in the eight weeks leading up to departure.
  • Requires medical attention using pneumatic or electrically operated apparatus which, for specific reasons, is not allowed on board.
  • Is under the influence of drugs and alcohol to the extent that the safety of the flight may be endangered.

If passengers do not declare their illness before their flight, they will fly at their own risk and responsibility.

Request for extra oxygen on board

Due to flight safety, extra oxygen cylinder loading service cannot be provided on our aircraft. However, our guests can take their own portable oxygen concentrators, breathing/ventilator devices, and sleep apnea devices on board but, a doctor's report must be provided.

 

Pregnant passengers

Pregnant passengers can travel without a doctor’s report up to 36 weeks of pregnancy (for multiple pregnancies until 32 weeks of pregnancy). After 36 weeks of pregnancy (and for multiple pregnancies after 32 weeks) pregnant passenger are not allowed to fly with Corendon Airlines even if they have a health statement issued by a doctor. From the 24th week of pregnancy onwards, passengers are requested to fill in a health form at the counter during Check-in.

Based on the physical condition of the passenger, Corendon Airlines personnel are authorised to request a medical report regarding the pregnancy, or to refuse a pregnant passenger on board.

Note:Pregnant passengers are obligated to provide all information concerning their pregnancy at the check-in desk.

 

Emergency exit seat

Any passenger who is allocated or selects an emergency exit seat must have sufficient mobility, strength and dexterity in both arms, hands and legs to assist in an evacuation.

Passengers who are not willing to assist flight crew in the event of an evacuation should inform cabin crew or ground handling staff who will allocate alternative seats.

Seat rows around emergency exits are not given to the following people:

  • Passengers with limited mobility and mental problems as well as elderly and unwell passengers and those who have other disabilities
  • Physically or mentally handicapped passengers who cannot move quickly when needed
  • Passengers who have more than a minor issue with their eyes or ears which would affect their ability to understand the instructions given to initiate an emergency evacuation
  • Pregnant passengers
  • Children younger than 16 without a parent
  • Passengers traveling with infants and/or children under the age of 16
  • Passengers whose physical dimensions prevent movement quickly
  • Passengers in custody
  • Passengers with guide dogs or pets

If necessary, the Cabin Crew or ground staff may change the seats of passengers whose do not fit the requirements needed to sit in an emergency seat.

 

 


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