What is your special service need for your flight?

You can fill in our Special Request Form below if you have a special service request for your flight. Please provide your current e-mail address for us to reply to. E-mail replies will be sent during normal business hours (Mon-Fri. 8:30 AM- to 5:30 PM + 2 GMT). E-mail replies may be delayed when there are high request volumes. Medical approval may be required depending on the request and passengers will be liable to pay any additional charges that may be incurred.

Special requests form

Passenger Information


Flight itinerary

Please enter the reservation number (PNR) you received when completing your online booking or given by the tour operator.

Outbound Flight

Inbound Flight


Medical assistance

For more information regarding the medical assistance choices stated above, please click here.

Unaccompanied minor


Sports equipment


Pets


Musical Instruments

Musical instruments in a box that is smaller than 100 cm. are counted as cabin baggage. So, if you have another cabin baggage with you, you will need to give it to the check-in counter as check-in baggage.

You can write any details you would like to mention about your request by using the field below: