Damaged / Lost / Missing Baggage

First of all we would like to apologize on behalf of the ground handling agency for any baggage irregularity such as damage, delay or loss during any Corendon flight. In such cases please contact the Lost & Found Office at the airport immediately and fill out a Property Irregularity Report (PIR). Claims without a P.I.R. will not be accepted. 
Damage or loss of baggage must be notified of immediately upon arrival at the airport of destination. Claims made later on should be in writing and be submitted within seven (7) days of the date mentioned on the baggage receipt, and in case of delayed arrival and delivery, the complaint must be made no later than within twenty-one (21) days of the date the baggage was delivered to the owner.
If the baggage is accepted without complaint, this is evidence that it has been delivered in good condition.
Since settlements by private insurance companies are usually more advantageous to passengers, please contact them in the first instance, because the insurance companies base the settlements on the value of your goods, whilst the indemnifications by Corendon Airlines are based on weight and are limited to a one-way ticket price which has also to be documented.
To help us process your claim quickly, please enclose a copy of the Property Irregularity Report provided to you at the airport, along with your baggage id tag, boarding card and copies of any relevant receipts. We strongly recommend that passengers retain all original receipts applicable to their baggage claim.
All claims must be supported by documented evidence of purchases or repairs made (e.g. receipts, invoices), a copy of your flight ticket or reservation, boarding card, baggage sticker, etc. Please note that the costs of obtaining and copying the required documents are not covered by Corendon Airlines.
Passengers are advised to take out their own insurance to cover the value of their baggage and its contents, particularly if it contains important, fragile or valuable items.
It is forbidden to carry in your baggage fragile or perishable items, items having a special value such as jewellery / money, precious metals, computers, personal electronic devices, music instruments, negotiable papers, medicines, securities or other valuables, business documents, passports, samples, other identification documents and dangerous items, such as firearms, ammunition and chemicals. Corendon Airlines shall not be liable for loss or damage of such items, nor shall it be liable for damage caused by such items.
Articles such as umbrellas, walking sticks, parcels, etc. may not be attached to checked-in baggage because they may cause damage.
Corendon Airlines will also not accept any responsibility for the damage or loss of protruding parts such as wheels, straps, pull handles or other items that are attached to baggage, or items lost as a result of badly packed baggage.
Corendon Airlines shall not accept any responsibility for personal belongings misplaced or forgotten onboard the aircraft or in the airport terminal. Any items left on board are forwarded directly to the lost property offices at the airport of destination.
Corendon Airlines shall not be responsible for any items missing from baggage.
Complaints/claims will only be accepted and handled by our Customer Care Department if submitted in English or Turkish language.
 
Lost Baggage:
 
If your baggage does not turn up, you should go to the  “Lost Goods” counter of the handling company  at the airport, who will assist you in obtaining a PIR (Property İrregularity Report)  regarding your lost baggage. This report, together with  the documents listed below, should be sent to Corendon Havayolları Yer İşletme / Kayıp Eşya Birim.
• Lost Baggage Report (P.I.R),
• Flight ticket and boarding card;
• Baggage tags stating baggage weight,
• Receipt for extra baggage fee
• Document indicating one-way flight ticket price for one person, if the price is not printed on the flight ticket
Corendon Airlines does not take any responsibility for baggage without tags, or baggage that is not checked in in the name of the ticket or boarding card holder.
 
 
Damaged Baggage:
 
If your luggage is damaged, you need to speak to the “Lost Goods” counter of the handling company at the airport and request a damage report. This damage report and the documents listed below should be sent to Corendon Havayolları Yer İşletme / Kayıp Eşya Birim.
• Damaged Baggage Report (PIR Report),
• Flight ticket,
• Boarding card,
• Baggage tag of the damaged baggage,
• If your baggage can be repaired, a repair invoice from the repair shop,
• If your baggage is irreparable, a statement from the repair shop that the original luggage is irreparable and estimated value and age of the original luggage,
• Purchase invoice of your baggage,
• Photos of the damaged baggage,
• Document indicating flight ticket price, if the price is not printed on the flight ticket.
 
Should you need to make a claim, you can contact Corendon Airlines at:
 
Corendon Airlines
Customer Care Department
aytll@corendon-airlines.com
Güzeloluk Mah. 1879. Sok. No : 148
07200 ANTALYA / TURKEY