Changes and cancellation
Passenger accepts and undertakes the following rules at the time of ticket purchase:
- Reservations are considered to be complete after payment. No refund will be made if the passenger fails to attend the flight. Cancellations and changes to your ticket after booking will be charged on top of the net ticket fee in accordance with the following rules.
- In case of cancellation, refunds will be made on the net ticket fee and neither the service fee nor the fuel surcharge will be refunded.
- In case the ticketed passenger does not attend the flight (evaluated as a no-show), only the airport taxes collected from the passenger during the reservation are refunded, valid for reservations made after 20.02.2020. The service fee and fuel surcharge are not considered within the scope of this tax refund and will not be refunded. This rule does not apply to passengers whose ticketing is made through a tour operator.
- When there are at least 7 days remaining until your flight on Flex & Premium tickets, a refund of all fees and charges except the service charge and the fuel surcharge is available for cancellations that are made via our website or mobile app within 24 hours of purchasing the ticket. This rule is not valid for Promo and Eco tickets. The rule also does not apply to any ticket (regardless of its fare type) purchased within the scope of a campaign. The fuel surcharge will not be refunded for cancellations made through the Service Centre.
- As a passenger; you always have the right to provide proof that for cancellation costs Corendon Airlines has no loss or that the loss has been significantly lower.
- If a regular ticket is cancelled at the request of the passenger or a ticketed passenger doesn't show up for the flight, any additional service purchased is non-refundable.
- Should you have booked through a third-party agency or tour operator, all and any refunds are requested from the tour operator or travel agent that the ticket was issued by, and in this case additional services purchased through website is non-refundable.
| Change | If you want to change your purchased flight ticket, the following fee and rules will apply. | |||
| PROMO | ECO | FLEX | PREMIUM | |
| If the remaining time to your flight is more than 1 week | Non-refundable | Non-refundable | A fee of €49 per passenger is applied, and if the cost of the new flight is higher, the difference will be charged separately. | No deduction is made. You can buy a new ticket by paying the difference in fare. |
| If the remaining time to your flight is between 48 hours and 1 week | Non-refundable | Non-refundable | A fee of €69 per passenger is applied, and if the cost of the new flight is higher, the difference will be charged separately. | No deduction is made. You can buy a new ticket by paying the difference in fare. |
| If the remaining time to your flight is less than 48 hours | Non-refundable | Non-refundable | Non-refundable | A fee of €50 per passenger is applied, and if the cost of the new flight is higher, the difference will be charged separately. |
| Cancel/Refund | If you want to cancel your purchased flight ticket, the following fee and rules will apply. | |||
| PROMO | ECO | FLEX | PREMIUM | |
| If the remaining time to your flight is more than 1 week | Non-refundable | Non-refundable | Service Fee and Fuel Surcharge per person/flight are non-refundable and an additional €100 deduction is made per person/flight. The remaining amount is refunded. | Service Fee and Fuel Surcharge per person/flight are non-refundable. The full amount (100%) of what you paid for the ticket, after deducting the relevant fees and charges, is refunded. |
| If the remaining time to your flight is between 48 hours and 1 week | Non-refundable | Non-refundable | Non-refundable | Service Fee and Fuel Surcharge per person/flight are non-refundable. The full amount (100%) of what you paid for the ticket, after deducting the relevant fees and charges, is refunded. |
| If the remaining time to your flight is between 3-48 hours | Non-refundable | Non-refundable | Non-refundable | Service Fee and Fuel Surcharge per person/flight are non-refundable and an additional €75 deduction is made per person/flight. The remaining amount is refunded. |
Non-refundable: Change fee/cancellation fee at the full ticket price
In case of cancellation, refunds will be made on the gross ticket fee. The "Service Fee" and the "Fuel Surcharge" will not be refunded.
When a Promo ticket holder requests a refund for taxes, an Administration Fee of €20 is charged per person per flight.
EcoPlus and FlexPlus fares are offered on some routes for certain time periods. For these, the rules of Eco and Flex fares apply respectively.
The fee charged for the SMS service is not refundable in case of flight change or cancellation.
Your PNR number is also updated when there is a change to your booking. If there is more than one passenger on a booking and the changes only apply to some passengers, new PNR numbers will be created for those changes.
For details of Corendon Airlines Branded Fare changes and cancellation rules that apply before April 18th, 2023, please click here.