Rules and regulations

As Corendon Flights, we organize safe and comfortable direct flights to 165 airports in 65 countries. You can find all flight regulations concerning our operations on this page. We have collected all the information you may need from special conditions to necessary documents and more.


In-flight Meal

Menu

We offer an à la carte service during our flights. The products that are for sale have a limited stock. Brands and products may vary on flights. Our products do not contain any pork or products made from pork.

Passengers with any kind of food allergies are asked to inform cabin crew when boarding the flight, and a public address will then be made informing other passengers and advising that no related products will be sold onboard.

Hot Meals

It is not possible to order hot meals onboard. However, you can pre-order from our wide selection of meals online. On all Corendon Flights, in-flight catering is subject to an extra charge. The pricing of Corendon Fly Café products depends on the route. Corendon Fly Café sales inside the aircraft may be limited or may not be provided for reasons of flight safety, flight security and product availability. Hot meals can be pre-ordered up to 36 or 72 hours before (depending on the flight route) departure time if presented on our web page. Passengers with tickets issued under the Premium Package may choose between the available product offers included in their package without extra charge from our website up to 36 or 72 hours before the departure time. Please contact our Customer Service Department for more details.

Payment

We accept payments in SEK, NOK, DKK, CHF, RUB in cash only and we accept GBP, EUR, USD and TRY by cash or card onboard. To pay for your in-flight purchases, we accept all major chip and pin cards: MasterCard, Maestro, Visa, including all kinds of Debit cards. We may ask you to show your passport or another form of ID. Unfortunately, we cannot accept cheques or traveller's cheques. We delicately monitor and specify all prices and exchange rates, and prices may vary depending on exchange rates.

Receipts

Currently, we do not issue paper receipts on board. If you’d like to obtain your receipt online, please contact payable@corendon-airlines.com. To do so, please make sure you have your travel date and flight and seat number handy. If you’ve paid by card/contactless, you must also supply your card holder’s name and credit card number. If you’ve paid by cash, then please provide your name, flight number and seat number.

Complaints

Due to some flights being stocked in different destinations, the products and brands may vary and not be as advertised on the menu. Our stocks are limited. Due to high demand, your choice might be out of stock. We’re sorry to hear you had an issue with an item purchased on board one of our planes. This does not affect your statutory rights. If you would like a refund for a faulty product or would like to submit a complaint about another product, please write to our Customer Service Department (customer@corendon-airlines.com).

Legal Warning

It is not permitted to consume alcoholic drinks that are not purchased onboard. In the interest of safety, we cannot allow passengers to board the aircraft with hot drinks or consume their own alcohol during the flight. It’s prohibited to consume, sell or purchase alcohol for passengers below 18 years of age.


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Couldn’t find what you’re looking for? Contact us