As Corendon Airlines, our foremost priority is to make sure our passengers fly comfortably and safely at the scheduled time. However, in some extraordinary cases, flight cancellations may occur due to external disruptions. In such instances we would like to assist you in the best possible manner.
The current staff shortages as well as the high volume of air traffic, which both lead to long queues at check-in counters and security checkpoints, are causing us a great deal of challenges. Yet, Corendon Airlines is committed to making every effort to fly our valuable passengers on schedule.
Should any unexpected incidents that are independent of us occur, we recommend that you check your SMS and emails as we may send you information about these issues.
We kindly advise you to examine the website of the airport you are departing from before you travel. If you have missed your flight departing from Amsterdam Schiphol due to long queues, please contact the airport to find out how your expenses can be covered. For more information, please click here.
In order to assist our passengers as early as possible, cancelled flight tickets immediately gain open-ended ticket status. You have the opportunity to use your Open Ticket 7 days prior or 7 days after the original flight date or request a refund depending on your Open Ticket rules.
As a consequence of the current circumstances, our Call Centre is experiencing a high volume of calls, so we therefore kindly encourage you to make use of your Open Ticket on our website.
In order to use your Open Ticket, please follow the steps below:
1. Access your Open Ticket at any time on the My Profile page on our website.
2. Log in to your profile (If you are not a member yet, please register using the register button).
3. Click on Continue after filling in your PNR and Surname.
4. Retrieve your reservation on the account.
5. You can manage your booking on upcoming bookings.
You can quickly and easily make all transactions related to your reservation on our website.
For your inquiries, please visit our FAQ page. For further questions and exceptional circumstances, you can use the customer contact form to connect to us. Your request will be enrolled onto the waiting list and responded to as soon as possible.