Lost & found
We aim to make it as crystal clear as possible when you need more information on lost & found. Here you will find the most frequently asked questions and their answers.
What should I do if my baggage does not arrive at my destination?
We know it’s distressing to find your bags are delayed or lost and we’ll do all we can to rectify the issue as quickly as possible.
At all destination airports Corendon Airlines work closely with a ground handling service who will be able to assist you in completing a Property Irregularity Report (P.I.R).
In order to complete the report, you will need to provide the following information:
- Flight ticket
- Boarding pass
- Baggage labels
- Extra baggage fee receipt
- If applicable a list of items in your luggage (try to be as specific as possible, this will help with identification)
Once they’ve logged your report you will be provided with a reference. They will search for your bag using the WorldTracer system and keep you updated via email and SMS. You can also track your bag online using WorldTracer or by contacting the Corendon Airlines Lost Property Unit emailing firstname.lastname@example.org
How can I check the status of my lost baggage?
Corendon Airlines Ground Operation Department email@example.com will be happy to assist you. Please let us know you PIR ref number, name, arrival date and flight details when you contact us.
Alternatively, you can check the World Tracer site via the internet quoting your PIR ref and name.
What should I do if my baggage is damaged or something is missing?
- Damaged Baggage report (PIR Report),
- Flight ticket and passenger boarding pass,
- Baggage tag of damaged baggage,
- Pictures showing the damage,
Purchase invoice of your new baggage (in case of failure to submit its purchase invoice, maximum half of the baggage price shall be paid and this amount shall not exceed the one-way ticket fee).