Lost / Damaged Baggage

 
 

What should I do if my baggage does not arrive at my destination?

Firstly, we would like to apologise that your bags did not arrive at the destination. We will do our best to solve the problem as soon as possible.

Before leaving the arrivals hall at the airport you arrived at, you must obtain a Baggage Irregularity Report (P.I.R.) for your missing baggage.

Corendon Airlines is in close contact with ground operation services at all airports that will support the creation of your report record. Please contact the relevant "Lost and Found & Baggage Service" desk.

IMPORTANT INFORMATION: The Baggage Irregularity Report (P.I.R.) is a mandatory document, and in cases where it cannot be submitted, there is no right to compensation.

Please login here to track your lost luggage case and send us the documents requested below:

  • Baggage Irregularity Report (P.I.R.)
  • Flight ticket
  • Passenger boarding pass
  • Baggage tags

How can I check the status of my lost baggage?

Please contact the "Lost and Found & Baggage Service" at the airport where you made your report.

Our Corendon Airlines Lost Luggage Team is always ready to assist you with your application.

Please login here to contact us.

What should I do if my baggage is damaged or something is missing?

Firstly, we would like to apologise that your baggage has been damaged.

At the airport you arrive at, before leaving the arrivals hall, you must obtain a Baggage Irregularity Report (P.I.R.) for your damaged baggage.

Corendon Airlines is in close contact with ground operation services at all airports that will support the creation of your report record. Please contact to the relevant "Lost and Found & Baggage Service" desk.

IMPORTANT INFORMATION: The Baggage Irregularity Report (P.I.R.) is a mandatory document, and in cases where it cannot be submitted, there is no right to compensation.

In order for us to complete your compensation process quickly, you can send us the information you have and the following documents by logging in here.

  • Baggage Irregularity Report (P.I.R.)
  • Flight ticket
  • Passenger boarding pass
  • The baggage tag of the damaged baggage
  • Pictures showing the damage

Corendon Airlines will not be responsible for the following situations:

  • Baggage which a damage report cannot be submitted
  • Baggage with a Limited Liability (Limited Release) label
  • Scratches, scrapes, dirt etc. on the luggage.
  • Baggage for which a luggage tag cannot be presented
  • No-fly packaging
  • Damages caused by the contents of the luggage (wetting / leaking / contamination / burning etc.)
  • If you suspect that your baggage contents are missing, you should contact the police.

When shall I make the lost/damaged baggage notification?

The notifications regarding the damaged and loss properties shall be immediately made upon arrival at your destination airport. Notifications made later on (in case of damage) shall be submitted in writing within seven (7) days as of the baggage delivery date, and in case of delayed delivery of the baggage, it shall be submitted in writing within twenty-one (21) days as of the baggage delivery date.

 


Couldn’t find what you’re looking for? Contact us
Couldn’t find what you’re looking for? Contact us