Baggage allowance


Lost / Damaged Baggage


 
 
 

Lost / Damaged Baggage Procedure

My baggage is lost/damaged; What shall I do?

First of all, we would like to apologise on behalf of the ground servicing company for any baggage irregularity such as damage, delay or loss occurred during your flight with Corendon Airlines.

In the event your baggage is lost or damaged, please contact the Lost & Found Office at the airport immediately and fill out a "Property Irregularity Report" (PIR). Claims without a P.I.R. will not be accepted.

In order for us to investigate any claim for damaged baggage please send the following documents to our Customer Relations department:

  • PIR - Property Irregularity Report (The report you completed at the airport to report your baggage as damaged),
  • Your flight ticket,
  • Your boarding pass of the flight,
  • The baggage tag you received at check in,
  • An invoice from the repair shop, if your baggage is repairable,
  • Should your baggage be irreparable we require a report to state this from the manufacturer, company or an authorised repair shop.
  • Receipt of the baggage showing the price,
  • Photographs of the damaged baggage,
  • In case the ticket price is not stated on the ticket, the documents reflecting the ticket price per person and for one way.
  • A copy of your flight confirmation showing the fare per person per flight.

 

My baggage has not arrived and cannot be located, how do I make a claim?

If your baggage does not arrive and cannot be located please send the following documents to Corendon Airlines to make a claim:

  • PIR - Property Irregularity Report (The report you completed at the airport to report your baggage missing),
  • Your flight ticket,
  • Your boarding pass of the flight,
  • The baggage tag you received at Check-in showing the weight of your luggage and reference number of the tag attached to your baggage,
  • Excess baggage receipt if this was paid

A copy of your flight confirmation showing the fare per person per flight.

Corendon Airlines does not accept any liability from any passenger who cannot submit a baggage tag checked in the name of her/himself.

 

When shall I make the lost/damaged baggage notification?

The notifications regarding the damaged and loss properties shall be immediately made upon arrival at your destination airport. Notifications made later on (in case of damage) shall be submitted in writing within seven (7) days as of the baggage delivery date, and in case of delayed delivery of the baggage, it shall be submitted in writing within twenty-one (21) days as of the baggage delivery date.

 

Finalising your complaint

What shall I do in order to finalize my complaint quickly?

In order for your complaints to be responded to quicker, we need you to send us copies of your complaint letter, your PIR, along with your boarding pass, baggage tag and other necessary documents. Please keep the originals of all documents related to your baggage complaints as we may request these at a later date.

 

With regard to documents

Any complaints to Corendon Airlines regarding lost/damaged baggage must be accompanied by an official receipt, repair invoice, ticket, boarding pass and baggage tag. Corendon Airlines does not accept any responsibility for any costs that incur in order to produce the required documents

 

Contact address for damaged/lost baggage

You can contact the following address for your complaints.

Customer Service Department

customer@corendon-airlines.com

Güzeloluk Mah. 1879. Sok. No: 148

07200 ANTALYA / TÜRKÄ°YE

 


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