Special conditions

We aim to make it as crystal clear as possible when you need more information on special conditions. Here you will find the most frequently asked questions and their answers. 


Baggage operations

General

Yes, you can purchase an extra seat for your comfort. This can be completed through our additional services section whilst you purchase your ticket on our website.

Please note that this seat will not allow you to take extra hand baggage due to safety restrictions.

Log into the Special assistance area, you will find this in the Travel Information section on the homepage.  Here you can complete a special requests form and submit this on-line.  https://www.corendonairlines.com/support-center/contact/special-request-form

For our passengers with a verifiable degree of disability of 50% or more, we offer our Medical Assistance services free of charge.

All other services can be purchased at reasonable prices.

Additional services such as seat reservations, additional baggage and inflight meals can either be made during the booking process or purchased after booking via our website under the menu item Extra Service.

Additional services such as medical assistance (free of charge for passengers with a verifiable degree of disability of 50% or more or with a medical certificate), sports equipment, adding pets, additional baggage and inflight meals can be purchased during the booking process. Sports Equipment, pets, registration of Unaccompanied Minor, registration of Musical Instruments can be requested via our Special Requests Form.

For chargeable services: The payment can only be made in cash at the airport.

The explanation for the abbreviations is available here.

Pets

Pets accompanied by their owner are allowed onboard the aircraft.

It is the responsibility of the passenger/animal owner to comply with the applicable regulations and to have all necessary documents regarding the transportation of pets.

The only pets accepted by Corendon Airlines on planes are cats and dogs.

Pets must sit on the floor in the cabin during the flight. When buying a ticket, you are kindly requested to notify us that you will be accompanied by a pet.

You can register your requests for the transportation of pets from the special service section on the main screen of our website.

In accordance with European Union Laws (EU-VO 576/2013);

1. Pets must be at least 4 months old for flights within the European Union.

  • The rabies vaccination when the pet is 12 weeks old.
  • Waiting time of at least 3 weeks after rabies vaccination.

Required Documents:

  • Date of microchip placement
  • Date and validity period of rabies vaccine
  • Echinococcus multilocularis treatment status confirmed within your pet's passport
  • Health certificate
  • Written declaration that the carriage is for non-commercial reasons• Passport
  • Passport

https://ec.europa.eu/food/animals/pet-movement/eu-legislation/non-commercial-eu_en

This rule is also valid for the flights to European Union destinations from the "Listed Third Countries" specified in the regulation no EU- 576/2013. (For example, flights from Switzerland, England to European Union destinations)

2. Pets must be “at least 7 months old” for flights to European Union destinations from “3rd countries that are not listed” specified in the EU-VO 576/2013 regulation. (For example, flights from Morocco, Gambia, Egypt, Turkey to European Union destinations)

  • The rabies vaccination when the pet is 12 weeks old.
  • Waiting time of at least 3 weeks after rabies vaccination.
  • Blood testing after the above periods and waiting for an additional 12 weeks.

Required Documents:

  • Date of microchip placement
  • Date and validity period of rabies vaccine
  • Echinococcus multilocularis treatment status confirmed within your pet's passport
  • Blood test (sending the blood test to a laboratory approved by European Union)
  • Health certificate
  • Written declaration that the carriage is for non-commercial reasons
  • Passport

https://ec.europa.eu/food/animals/pet-movement/eu-legislation/non-commercial-non-eu_en

The "third countries included/not included in the list" class specified in the European Union EU-VO regulation 576/2013 can be accessed from the link below:

https://www.bmel.de/DE/themen/tiere/haus-und-zootiere/heimtiere-einreiseregelung.html

In line with current EU transportation rules, and as far as the capacity allows, Pets with a max. weight of 8 kg need to travel in waterproof lockable cages, or travel bags of max. 55 x 35 x 25 cm and maximum 2 pets are allowed to travel inside the cabin of Corendon Airlines aircraft

Pets heavier than 8 kg (maximum 4 pets are allowed in total) are transported in the ventilated hold compartment. The fee schedule is given below.

PETS IN CABIN €20

PETS IN CARGO €40

Transportation of the dog species listed below is not allowed:

  • Pitbull Terrier
  • American Pitbull
  • American Staffordshire Terrier
  • Staffordshire Bullterrier
  • Bull terrier
  • American Bulldog
  • Dogo Argentino
  • Fila Brasiliero
  • Kangal (KarabaƟ)
  • Kafkas Shepherd Dog
  • Mastiff
  • Mastino Napoleta

This is applicable to thoroughbred dogs, as well as non-true-bred dogs subject to breeding.

 

Guide Dogs:

Guide dogs accompanying a blind passenger will be carried free of charge and can be accommodated in the passenger cabin if the capacity allows this. The payment terms for traveling in the cargo section are as stated above.

Requirements for guide dogs are as follows;

  • The dog shall not occupy a seat and will sit in a place where passengers will not be disturbed. The dog shall not be placed near an Emergency Exit, nor by the aisle.
  • The dog must wear a muzzle.
  • The passenger must have all the required animal health documents.

Corendon Airlines shall not be liable for injury or loss, sickness or death of the animal, or any delay, in the event that it is refused entry into, or passage through any country, state or territory.

Restrictions AVI-in- hold & pet-in cabin at certain German airports

At some airports in Germany there are restrictions on the transportation of AVI-in-hold and pet-in-cabin. Karlsruhe/Baden-Baden FKB and Memmingen FMM prohibit the access of pets, arriving via flights from non-Schengen countries. However, flights departing from FKB and FMM are not subject to restrictions. The reason is, that no veterinary clinic is present at the airport. At other German airports no restrictions are in force.

Detailed information is available on the links below.

FKB: https://www.baden-airpark.de/en/passengers-and-visitors/service-at-the-airport/#animal-Transports
FMM: https://www.allgaeu-airport.de/home/rund-ums-fliegen/informieren/reiseinformationen/

 

The weight limit for the transportation of pets in the cabin section is 8 kgs along with the pet and it’s carrying box.

There is no weight limit for the transportation of pets in the cargo compartment.

Due to the legal restrictions of the countries visited with Corendon Airlines flights, the minimum age limit of the animals concerned should not be less than 8 months.

Pregnancy

Pregnant passengers can travel without a doctor’s report up to 36 weeks of pregnancy (for multiple pregnancies until 32 weeks of pregnancy). After 36 weeks of pregnancy (and for multiple pregnancies after 32 weeks) pregnant passengers are not allowed to fly with Corendon Airlines even if they have a health statement issued by a doctor. From the 24th week of pregnancy onwards, passengers are requested to fill in a health form at the counter during Check-in.

Based on the physical condition of the passenger, Corendon personnel are authorised to request a medical report regarding the pregnancy, or to refuse a pregnant passenger on board.

Note: Pregnant passengers are obligated to provide all information concerning their pregnancy at the Check-in desk.

Children

Children under 6 years of age may only fly if accompanied by an adult.

Children between 6 and 12 years of age may travel unaccompanied provided that:

They are accompanied to the airport of departure by a legally authorised adult. The accompanying adult shall hand the child’s travel documents required for departure and a form of indemnity (Discharge of Responsibility for unaccompanied minors under the age of 12) to the airline staff at the airport. At the airport of arrival, a legally authorised person designated by the parents or legal guardians will meet the child.

Unaccompanied minors shall remain in the care of the legally authorised adult until the flight has been called for boarding. A staff member shall accompany the minor to the aircraft and will entrust the child to the care of the cabin crew. The accompanying adult is requested to stay at the airport until the aircraft has taken off.

For an unaccompanied child younger than 12 years, a fee of € 25 will be charged per one-way ticket.

Only two unaccompanied children younger than 12 can be accepted on one flight.

Reduced mobility/medical care

Corendon Airlines work hard to make sure that all our passengers have a comfortable and pleasant journey, whatever their needs.

If you have a disability of any kind, or your mobility is reduced and you need assistance we are here to help.  When you let us know why you need special assistance, we pass this information to the airports you are flying in and out of as airport assistance is provided locally. Departure and arrival services vary considerably depending on where you fly. These services are provided by the airport and not by us so it’s really important you check the airport’s website to see if they have facilities appropriate for your needs.

To ensure that you are given the best possible experience, we ask that you add your request at the time of booking on the passenger details and complete a Special Request Form https://www.corendonairlines.com/support-center/contact/special-request-form

If you booked with a travel agent or tour operator you can liaise directly with them to ensure we receive the correct information.

In order to ensure your journey runs smoothly we need all information to plan your journey in advance. If you do not provide 48 hours' notice, the required assistance may not be available and your travel plans may be disrupted.

In order for an airport to provide pre-booked special assistance, passengers should present themselves at the airport special assistance desk 2 hours before their flight departure time. If you would like to speak to us directly to discuss any assistance then please contact our call centre.

For those passengers who require a wheelchair the assistance provided will depend on the degree of disability therefore, its important you let us know the degree of assistance you will need using the Wheelchair codes below when completing your Special Request form:  https://www.corendonairlines.com/support-center/contact/special-request-form

WCHR: (Passenger with slightly reduced mobility) Needs help when boarding / landing to and from the airport building, can board the bus from the terminal building to the aircraft, needs no help on stairs, no help is required sit in the seat of the aircraft and is able to get up and use the toilet.

WCHS: Passenger with very limited mobility) Needs help when boarding / landing to and from the airport building, cannot get on the bus from the terminal building to the aircraft, needs help on stairs, no help is required to sit in the seat on the aircraft or getting up to use the toilet.

WCHC: (Completely immobile passenger) Can use a passenger seat with upright backrest, cannot make long journeys alone without his companion. For example, sitting / getting up from the seat of the aircraft, unable to use the toilet without assistance.

Corendon Airlines welcomes your own wheelchair on board.  In order to ensure the smooth transportation of your wheelchair we require you to complete a Special Request Form https://www.corendonairlines.com/support-center/contact/special-request-form

It's important to let us know the information as soon as possible however, should this not be possible then the information must reach us 48 hrs prior to your departure time.

Wheelchairs that are carried in the hold cannot be any larger than 86*86*86 cm and it is the passenger's responsibility to fold the wheelchair and detach any batteries or charges to be loaded onto the aircraft.

Should your wheelchair be battery operated the full details of the battery must be given to Corendon Airlines in advance by emailing: servicecenter@corendon-airlines.com and we will confirm that your wheelchair is suitable for carriage.

Wheelchairs with non-spillable and dry batteries or non-spillable wet batteries can be transported in the cargo compartment of the aircraft, provided that the battery is disconnected, securely attached to the wheelchair and its poles are insulated.

If the wheelchair cannot be loaded upright, stacked, secured and emptied, the battery must be removed and taken to the luggage compartment separately. For transport, the battery must be placed in a plastic bowl or container, thereby preventing contamination and wear of the cargo compartment.

Scoot Mobile style wheelchairs can be carried free of charge depending in whether you can produce a doctor's report which should be dated no later than one month before travel.  Should a doctor's note not be provided a fee of 100€ will apply.

No, this is not allowed on board Corendon Airlines flights. However, we can offer you the two options below for the use of extra oxygen containers on board:

Option 1: Corendon Airlines carries two extra oxygen containers on board each flight. To have your request for extra oxygen approved, you must submit a medical report stating the necessary quantity of oxygen needed per minute. The medical report should not be older than 30 days and should be signed and sealed by an independent physician.

Option 2: You carry your own portable oxygen concentrator with you on board. Please make sure that the device is sufficiently charged for the duration of the flight.

To obtain approval, passengers should fill out and submit the Application Form for Special Requests prior to their flight. A fee of 150€ is applied.


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