We aim to make it as crystal clear as possible when you need more information on Covid-19. Here you will find the most frequently asked questions and their answers.
During the Covid-19 epidemic what can I do for a more comfortable journey to protect myself and others?
Wear your mask when taking a taxi, train, or bus to or from the airport before or after your flight and for the duration of your time at the airport. Please note that in order to travel with Corendon Airlines you are required to wear a mask for the duration of your flight.
In order to experience a more contact-free flight bring with you only the essential items you will need for you trip.
What are the travel restrictions during Covid-19 on country base?
You can find the updated information regarding latest travel restrictions on IATA Travel Centre
What is the PCR test?
The Polymerase Chain Reaction (PCR) test is known as the most accurate diagnostic test with a high sensitivity of indicating whether the virus is present in a person’s body. When entering some countries, it has become mandatory for passengers to have a negative test within a designated time frame set out by the specific country to be able to travel.
I can't fly because I caught Covid-19, what should I do?
If you are unable to make your flight because you are suffering from Covid-19, your ticket will be returned to an Open Ticket* if you submit a request and a copy of your report to us 4 hours before the flight.
We wish you an easy recovery from Covid-19 and a quick return to complete health. When your ready to travel again we look forward to seeing you soon on a Corendon Airlines flight.
*Open Ticket: Please click here for more information about Open Ticket rules.
How can I learn if my flight is cancelled?
All planned cancellations have been processed, if there are any further flight time changes/cancellations you will be notified by e-mail and SMS. You can also check the Flight Status page for up-to-date information about your flight.
What are the new boarding procedures following the Covid-19 epidemic?
At airports that offer Online Check-in service we now have exit gates to allow fast and contact free boarding.
Boarding is now done in small groups to maintain social distance.
accordance with the circular published by the Turkish Directorate General of Civil Aviation; passengers who have diseases such as heart or respiratory problems or asthma that will prevent the use of masks for a long time or passengers who are on autism spectrum can travel with a face shield by submitting a valid medical report. We kindly request our passengers traveling under these conditions to wear face shield as of boarding.
What are the new procedures during the flight following the Covid-19 epidemic?
Corendon Airlines will ensure each aircraft is given an intensive disinfection and a more detailed cleaning of the aircraft before each flight.
All passengers over the age of 6 years old have an obligation to wear a face mask on board the aircraft for the duration of the flight to protect yourself, our crew and other passengers.
We are providing further and ongoing training for our team in hygiene regulations.
We will provide additional hygiene products such as disinfectants and cleaning wipes on the aircraft. All aircrafts will be disinfected before boarding.
Corendon Airlines deliver meal and beverage services however, with the pandemic these services have slightly changed in line with the ever-developing health measures for in-flight services. Please see the below table for the current catering loading procedures:
|Flight Risk Level||Service to be Provided|
|Low risk routes||Standard company service|
|Medium risk routes||Pre-packaged food will be served approx. 30 minutes after take-off and a waste collection will be made shortly afterwards.|
|High risk routes||Pre-packaged food services and bottled water provided pre departure either at the gate or during boarding, may be placed on cabin seats.|
To maintain a more contact-free flight experience, all unnecessary printed products will be removed from the seat pockets, and Corendon in-flight magazine will not be printed for a short period of time.
In accordance with the circular published by the Turkish Directorate General of Civil Aviation; passengers who have diseases such as heart or respiratory problems or asthma that will prevent the use of masks for a long time or passengers who are on autism spectrum can travel with a face shield by submitting a valid medical report. We kindly request our passengers travelling under these conditions to wear face shield as of boarding.
If seats are required to be changed in line with social distancing while boarding or after boarding is completed the mass and balance limits of the aircraft need to be taken into account.