Developments on Covid-19 Outbreak

01/06/2020

We Start Flying!

As of 27 June, as Corendon Airlines, we will meet again with our valued guests in the sky. We welcome summer as we gradually expand our flight network and increase the number of flights!

01/05/2020

Dear guests,

All flights departing from, or arriving to Germany, Switzerland and Austria have been cancelled until 14/06/2020 (including 14 June) in accordance with restrictions imposed on international air transport under the Covid-19 measures.

 

28/04/2020

Dear guests,

Due to the restrictions on international air transportation in line with the Kovid-19 measures, all of our operations we have carried out as Corendon Airlines have been stopped until 28 May 2020 (including 28th of May). We will be passing through these difficult times together and meet again in the sky as soon as possible.

24/03/2020

Dear passengers,

As is well known, the Covid-19 virus has caused an epidemia around the world and restrictions have been imposed on civil air transport and many countries have halted international air transport .  In this context and in accordance with the measures taken and the decisions to stop flights,  we have decided to discontinue all our flight operations with our brand names Corendon Airlines (CAI) and Corendon Airlines Europe (CXI) from 24 March 2020  until 30  April  2020 (included). All flights that were scheduled until this date have been cancelled.

In accordance with the guidelines of the General Directorate of Civil Aviation, you may change your ticket for the cancelled flight, or suspend your ticket due to the Covid-19 outbreak. Until 27 March 2021 you can have your current ticket changed to a different flight date and destination. Before contacting us, please keep your PNR number at hand and choose a new date as well as a destination.  If the price of the modified flight ticket is higher than the original ticket, the price difference will be charged. Furthermore, the seat-availability on the aircraft is looked at. You can use your right to change at any time and book a flight that will be executed before March 27, 2021.  The return of the travel sum of a suspended, unused flight ticket will take place within 2 months, following the date on which the General Directorate of Civil Aviation announces that the fly ban has been lifted.

We ask for your understanding and we wish you a healthy day.

Best regards

Corendon Airlines
 

We're working on a solution

Dear guests,

Every request we receive from you is carefully evaluated and once we have found a solution to one request, we then proceed with the next one. At the moment, we are committed to ensuring that all our customers are satisfied. The Covid-19 outbreak has caused a rush far beyond the expectations of our call center. Therefore, it may take longer than expected to respond to the numerous incoming requests for cancellation and changes as a result of the restrictions imposed within measures to combat the virus. We are doing our best to resolve this situation as quickly as possible.

We would like to remind you that Corendon Airlines protects the rights of all guests arising from purchases and that cancellations and refunds will be dealt with as soon as possible in accordance with the applicable rules.

We thank you for your understanding.
 

IMPORTANT NOTICE ABOUT THE FLIGHTS BETWEEN TURKEY AND EUROPE

In order to limit the corona epidemic, The Turkish Aviation Authority has announced that passengers from Germany, Austria, Holland, Belgium, Norway, Sweden, Denmark, Spain and France will not be allowed to enter Turkey from 08:00 AM local time of the countries of origin. These restrictions are announced to be executed until April 17th, 2020. The situation of the flights after this date will be announced in the following days. Turkish citizens (students and tourists) who want to fly to Turkey will be accepted to flights departing from related countries until 15th of March 23:59 (local time). After landing in Turkey passengers may be placed in quarantine.

All the outgoing flights from Antalya and Izmir will be operated as scheduled by Corendon Airlines until Friday March 20th, 11:59 PM. From this date on, the situation of all further flights will be announced in the following days. The tickets of the flights which cannot be operated as of 14th of March 08:00 am will be refunded to our passengers

In line with this statement, Turkish citizens who don’t have residence permit cannot leave Turkey.

In order to avoid any trouble during your flights with Corendon Airlines, we kindly ask you to get official information about the travel restrictions of the countries which you will be traveling, before your flight.

You can send your requests to us via our call center and servicecenter@corendon-airlines.com. You can also submit your requests by filling out the form in the link below.

We apologize to our passengers for this inconvenient situation,

Customer Contact Form

Whatsapp: +90 544 549 07 37

Turkey 44 44 737

Germany  (+49) 211 954 390 61

Poland (+48) 22 524 4451

Netherlands (+31) 20 499 0237

Belgium (+32) 2 273 0428

England (+44) 20 349 906 42

Other countries +90 216 444 4 737

We wish you healthy days,

Corendon Airlines

 

 

 

Passenger Rights